Laserfiche WebLink
http://thecitv. redwoodcitv.orq:8080/hd/index. htx. <br /> ii. Calling or emailing the primary Analyst assigned to TOPV. <br /> iii. Calling RWC help desk at (650) 780-7093 <br /> • Emergency support — non-planned support requests for services during non- <br /> business hours, as defined in Exhibit A, section A.1.B; to resolve issues in which a <br /> business function cannot be performed. <br /> i. Logging into RWC's online help desk system at <br /> http://thecitv. redwoodcitv.orq:8080/hd/index.htx. <br /> ii. The highest ranking, on-site staff member from TOPV calls the RWC <br /> Information Technology Manager at (650) 464-9575. <br /> Important Note: Emergency support is considered a best effort as RWC is not a 24 X 7 <br /> shop. Emergency support is charged at one-and-one-half times the normal hourly rate. <br /> ATTY/AGR/2011.042 ' <br /> 061008 <br /> �� <br />