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6. 1. B. - Page 9 <br />Exhibit C <br />Performance <br />1. Redwood City will provide a one -year warranty on any installation or upgrade of <br />software applications performed by the Software Development staff. Hours will <br />not be charged when time is spent in correcting problems provided the problems <br />are not attributable to either a third -party software vendor or East Palo Alto, <br />which includes but is not limited to lack of end -user testing, lack of adequate test <br />scenarios, or lack of adequate exception scenarios. Both Parties will agree to <br />the project scope prior to the starting the project. <br />2. Redwood City will not delete or destroy any East Palo Alto records without <br />written authorization from East Palo Alto unless pursuant to a schedule approved <br />by East Palo Alto. <br />