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6. 1. B. - Page 8 <br />5. EDM support for server software includes the initial installation, re- installation, <br />software upgrades/patches, and on -going monitoring of system processes which <br />include daily backup, logs, alarms, and alerts. Software loaded on servers must <br />be approved by EDM support services. <br />6. EDM support for application software includes the initial installation, re- <br />installation, and software upgrades/patches. <br />a. East Palo Alto will pay for any technical support contracts for third -party <br />software that is not commercial- off - the -shelf (COTS) software (i.e., <br />Microsoft Word, Adobe Acrobat, etc.). <br />7. EDM support staff and Software Development staff will report directly to the <br />Redwood City Information Technology Manager, who in turn will report directly to <br />either the City Manager, or the Assistant City Manager, both East Palo Alto <br />employees. <br />a. The City Manager, or the Assistant City Manager, will establish support <br />priorities for the EDM and Software Development. <br />b. EDM and Software Development staff will keep the City Manager, or the <br />Assistant City Manager, informed of their locations and work performed <br />either directly or through Redwood City Information Technology Manager. <br />c. Purchasing decisions for software will be consistent with the approved <br />East Palo Alto budget. <br />d. The City of East Palo Alto will be responsible for purchasing and <br />upgrading software licenses. <br />