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6. 1. B. - Page 7 <br />Exhibit B <br />Electronic Data Management Support <br />1. EDM support includes consulting services, such as discussing available options, <br />troubleshooting, recommending solutions, and working with employee and <br />equipment vendors as needed. <br />2. EDM support includes developing computer specifications and establishing City's <br />computer standards for EDM workstations, servers, routers, switches, cabling, <br />printers, hubs, modems, and patch panels. <br />3. EDM support includes the hardware support of standardized computer <br />equipment listed above. <br />a. The City of East Palo Alto will be responsible for all hardware <br />components. <br />b. Troubleshooting printers will be performed initially by EDM staff; if the <br />printer requires new internal hardware, the EDM staff will contact a <br />certified printer repair contractor. East Palo Alto will pay for contractor <br />parts and services. <br />c. Cabling for addslmoveslchanges will be performed by cabling contractors <br />approved jointly by East Palo Alto and Redwood City and paid for by East <br />Palo Alto. <br />d. EDM support will work with the equipment vendors to troubleshoot issues <br />and replace components under warranty. <br />e. Any purchases made will conform to East Palo Alto purchasing policies <br />and procedures. <br />4. EDM support for workstation software includes the initial installation, re- <br />installation, software upgrades /patches, and configuration changes requested by <br />East Palo Alto. All requests must be entered into the helpdesk information <br />tracking system. <br />