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Azusa site features Account History, Payment History, the ability to link multiple accounts, and a comprehensive AutoPay enrollment option. Customers logging into Azusa's site are able to manage their AutoPay and paperless options for multiple accounts without needing to involve Azusa's customer service departments. If customers do have a question, they may access the Customer Service page available on the site 24/7/365. Inquiries on this page are directed to Azusa's Customer Service department for response, freeing up phone lines and lowering call volume. Azusa Light and Water uses EPX as their back-end payment processor for ACH and credit card payments. More information about EPX is provided later in this response. The City of San Bruno has been an InfoSend Client since 2006. San Bruno was previously a DataProse client, but decided to switch to InfoSend because they were dissatisfied with the competitor's service and quality of statements. San Bruno has a volume of approximately 61,000 statements a year. After two years of using InfoSend for only Print & Mail, The City of San Bruno decided to implement EBPP, and went live with the site in 2008. San Bruno's EBPP site enables City customers to view bills and inserts online and makes payments via ACH or credit card. San Bruno's EBPP customers have access to 18 months of statement history that they are able to easily view by logging on to the site. InfoSend's San Bruno EBPP portal matches the look and feel of The City of San Bruno's website providing continuity for City customers. Helix Water District has been utilizing InfoSend for BiIlPrint and Mail service since 2007, with the addition of the EBPP application in 2009. Helix Water District processes more than 50,000 billing statements per month for printing and electronic presentment. The Water District provides its customers multiple payment options, including one-time payments and AutoPay through our Online BiIIPay product, in addition to InfoSend's Online ePay service. Helix uses InfoSend's payment pages for ACH payments including AutoPay accounts, and uses a convenience fee model for its credit card payments. In addition, customers logging into Helix's Online BiIIPay site are able to access and Account Overview and view historical statements. Helix Water DistricYs EBPP site also features InfoSend's standard Customer Support request page available to its customers 24/7/365. II