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Storage of all invoices —12 invoice each current bill immediately after enrolling for the service. <br /> months of Bill Retention for month, keep Historical invoices will be available to customer for <br /> all bills and customers historical bills up to 18 months; thls will build over the initial <br /> and payment historical months of service. This optlon gives the <br /> histories for up to beneflt that when a customer enrolls, their invoice(s) <br /> 18 months and will be available to them immediately. Includes basic <br /> integrate off line email alerts — for example email notifying a customer <br /> payments into when an involce is available to be viewed (or the <br /> payment history invoice itself can be put in this email). Invoices <br /> plus $0.095 per available will be those reflected since the go live date <br /> enrolled user per of the service. Back loading of historical bills can be <br /> month. done and priced based on further discussion. This <br /> option also has the advantage of making all invoices <br /> available to CSR's through the CSR tool for viewing <br /> during customer calls, CSR payment functions, CSR <br /> enrollment and recover password functions and <br /> otherfeatures. <br /> -. .. ...-. <br /> Present inserts to EBPP No Charge if PDF This will allow the Redwood City to provide InfoSend a <br /> customers file of insert PDF copy of any insert that was put in the monthly <br /> provided to paper bill to be posted on the EBPP site. You can <br /> InfoSend for each even choose to have a 12 month history of previous <br /> insert inserts dis la ed to our customer at NO CHARGE. <br /> .�. , <br /> Progremming Fee $150.00 Per hour. For customizations made to application over <br /> and above those items listed above and after o-live. <br /> Pavment Processinq <br /> 1. Absorbed Fee Model: This option is an absorbed model where the City "absorbs" or <br /> pays for all processing costs. This is obviously the most expensive model to the City <br /> but is the one which will drive and enable your highest adoption rate of your customer <br /> base into the EBPP system and drive higher paper and postage turnoff. We have <br /> included an option from our third authorized payment partner, Electronic Payment <br /> Exchange (EPX). The absorbed option from EPX will have auto-pay and historical <br /> payments enabled and has lower fees overall. We also see many of our current EBPP <br /> customers who have adopted the InfoSend EBPP solution as having switched to EPX <br /> to handle EBPP payments as many times EPX is less expensive than banks and other <br /> payment processors and can save you significant money. Of course, EPX will ensure <br /> that the City is signed up for the Utility Discount Rate you are eligible for and EPX <br /> does NOT mark up credit card charges in any way, they simply have a flat transaction <br /> charge for each transaction, NO extra basis points added to the <br /> Visa/MC/Discover/AmEx charges at all. <br /> 24 <br />