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SECTION 9 - References Provide a description of projects similar in nature and scope that the vendor has completed in the last five years. Include client names, addresses, and telephone numbers. Identify project team members that worked on the project and their respective roles and responsibilities. InfoSend is a market leader for utilities and municipal utilities. We have never lost a utility client because of service issues or delays in mail delivery. We currently have approximately 90 utility clients who either use the BiIlPrint and Mail Service, eBilling, or both. InfoSend does its absolute best to ensure that each client is completely satisfied with our customer service, mail turnaround, and quality of work. Azusa Li ht 8 Water 626.812.5207 729 N Azusa Ave Karen Vanca, Customer Services Mana er Azusa, CA 91702 kvanca ci.azusa.ca.us Azusa Light & Water first selected InfoSend after issuing an RFP for data processing, print, and mail services only. The client later went out to bid again for this service plus EBPP. InfoSend was able to retain the print and mail business and gain the EBPP business as well. InfoSend provides full EBPP with ACH only as the client has a separate payment portal (and processor) for credit card payments that charges a convenience fee to the customer instead of charging Azusa Light & Water for the credit card fees. Please let us know if you are interested in this model as our processors can now support it. InfoSend prints and mails approximately 400,000 bills/notices per year for Azusa Light & Water. The Client has experienced good adoption rates with EBPP, especially for new customers who often sign up immediately and enable AutoPay. Like PWP, Azusa Light & Water rovides both electricit and water services to its customers. Ci of Mor an Hill 408.779.7221 ext. 446 17555 Peak Ave. Lisa Cvitanich, Finance - Accountin Assistant Mor an Hill, CA 95037 lisa.cvitanich mor anhill.ca. ov The City of Morgan Hill is an InfoSend BiIlPrint and Mail and EBPP client, processing approximately 12,000 statements through our systems monthly. The City has been an InfoSend client since 2008, after switching to InfoSend from the services of a competitor in the industry. Morgan Hill implemented BiIlPrint and Mail services first, and then launched EBPP with InfoSend in 2009. The City exports utility billing information from a Tyler Technologies Incode s stem, which InfoSend then rocesses, rints, and resents online for a ment. 30