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�� [ ��: O�tional Services Exception Processing Exception Processing, or EP, is an optional service that allows you to approve, cancel, or hold individual bilis based on predetermined criteria. You may choose to flag exception bills within the data, or InfoSend can build the custom exception rules on your behalf. Example: All bills with dollar amounts over $500,000, or less than $5.00, could be posted to the InfoSend website for individual approval. Please inform us if you would like a price for this service. Service is not available with Express PDF Implementation. Move Updates InfoSend will ensure that you comply with the USPS Move Update requirements. � Customers often fill out a change of address form without informing billers of the change. The USPS does not forward first class mail to the new address at no cost as it once did. You can elect to have it returned to you at no cost or use an USPS '��_, � ,� �_ �,,. approved method to keep your customer address database up to date. If clients wish to have their Mailpieces forwarded, InfoSend offers two electronic reporting options that are compliant with the USPS. There is no set-up or monthly fee, just a per-item reporting fee that is available in the pricing section of this proposal. The first Move Update option is the Address Change Service (ACS). When this option is selected the USPS forwards your mail to the new address and records the action in their database. InfoSend retrieves this information weekiy and sends you an electronic report of the forwards. The second Move Update option is the NCOALink service. With this option InfoSend uses the NCOALink database to find the new addresses during data processing. The new addresses can be printed on your bills before they are mailed, or printed as-is and forwarded to the new address by the USPS. In either scenario you receive electronic reports of the new addresses after each batch is mailed. If you elect to have the USPS forward the mail you must use the report to update your database within 90 days. Print Image Archive The Print Image Archive is an optional service. This is a document archiving tool used by your customer service representatives to download electronic copies of any docurnent that InfoSend mails. This web application allows authorized users to query the database by customer name, account number, or up to three other custom fields. Documents are archived as individual PDF files, which lends to a quick download time. Your support representatives can use this service to research customer inquiries by viewing an exact copy of the printed bill. Pricing is based on how long the documents are retained. This service can be used to reproduce exact copies of your printed bills. If you can produce accurate copies from your own billing system then this service is not needed. This service is unrelated to the Email eBilling and Online BiIIPay products. A screenshot of the application's search form is included below. You can pick up to 5 custom fields to index. For example the "Bill Date°, "Due Date", and °Service Address" fields in the image below were added to the search form and mapped to the custom data file format for a utility client of ours. The information in this proposal is confidential and is not to be used or disclosed except to the recipienYs employees,officers 7 and agents engaged in evaluating this proposal.