Agmt12 South Bayside System Authority AKA Silicon Valley Clean Water - for Finance and IT Services

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EXHIBIT "A" SCOPE OF SERVICES Information Technology: • Maintain the existing software code that comprises the SBSA financial system, including but not limited to: o Correct any identified "bugs" in financial software o Verity the integrity of all financial systems o Verity that edits and controls will minimize user errors and complications o Assist with the payroll calendar year end o Assist with keeping financials files balanced o Assist with the fiscal year closing effort o Assist with providing financial data to state and federal agencies o Assist with the installation of new printers, special equipment o Assist with user login or connection problems • Develop new functionality in the financial system as requested by SBSA in an agreed upon time frame, including but not limited to modifying payroll system due to Memorandum of Understanding (MOU) changes • Develop any other applications Redwood City has the skills to develop as requested by SBSA in an agreed upon time frame. • Be available for in person, telephone, and email communications with SBSA during normal business hours. • Provide support for Virtual Private Network (VPN) access over the Internet. Computer Technology: • Host SBSA financial system running on a Rocket Software's Universe database system. • Maintain SBSA financial system with all relevant updates and patches. • Maintain a tape backup of SBSA data for possible restoration should the need arise. • Include SBSA in any disaster recovery solution that includes Redwood City's financial system. • To the best of Redwood City's ability assure availability of SBSA financial system 24 hours a day, 365 days a year. • Grant remote access to SBSA system to all authorized SBSA staff. • Adequately notify SBSA of any planned down time due to system maintenance or problems. The amount of time will be dependent upon the nature of the down time. For planned down time due to maintenance Redwood City will notify SBSA staff a week in advance. For other down time Redwood City will notify SBSA as soon as a problem is detected. • Assist with getting or maintaining any software licenses required to provide the financial system to SBSA. Examples of licensing that could be required to be purchased by SBSA are the Microsoft Windows operating system and the Rocket Software's Universe database management system. • The cost of obtaining any required licenses specifically required for SBSA's use will be paid for by SBSA. Controller Services: • The Controller or his or her designee shall attend the monthly meetings of the SBSA Commission. ATTY/AGR/2012.Oxx 7 SBSA Finance and IT Services