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, ,-, <br /> 18. SOP/Training and Materials: Develop and document standard operating procedures and <br /> tools (forms, checklists, handouts) to ensure consistency and serve as tools to train <br /> colleagues and future staff on counter operations; <br /> 19. Staff Productivity: Ensure that staffs are engaged and productive during work hours and <br /> that they are not engaged in non-productive activities (personal phone calls, personal <br /> emails, searching web, etc.); <br /> 20. Continuous Improvement/Innovation: Regularly evaluate systems and processes and <br /> engage staff in the identification, development and implementation of continues <br /> improvements; <br /> 21. Technical Information: Provide timely and accurate technical information regarding codes <br /> and compliance methods to contractors, developers, architects, engineers, other city staff <br /> and the general public; <br /> 22. Responsiveness: Return emails and respond to telephone requests within 24-hours. Responses <br /> shall either provide requested answer/information or shall include promised delivery date. Follow <br /> up to provide response on or before promised delivery date; <br /> 23. Collaboration: Establish, maintain and foster positive and harmonious working <br /> relationships with those contacted in the course of work. <br /> Experience and Technical Knowledge: <br /> • Minimum three years of experience as � Senior Building Inspector or equivalent position. <br /> • Completion of the twelfth grade. <br /> • License or Certification: <br /> ➢ Certification as a Combination Building Inspector or equivalent by ICC, or <br /> ➢ Certification as Plans Examiner by ICC, or <br /> ➢ Certification as Building Official by Council of American Building Officials. <br /> ATTY/AGR/2012.101/PRIMUS STAFFING SOLUTIONS INC. <br /> REV:08-13-12 JS <br /> Page 11 of 11 <br />