AgdaPkt 2013-02-11 - Laserfiche WebLink

Browse Search

To redu� - '-' -` - ' ' -�Cancellation and Return Related Card Not Present Transactions: Charael 6.�.D. - Pag@ 2$ • Participation in recommended Fraud Prevention Tools: • Issue Credit to the Cardholder on the same account as the purchase in _ Verified by Visa Program a timely manner. — MasterCard SecureCode • Do not issue Credit to the Cardholder in the form of cash,check or instore/merchandise Credit as we may not be able to recoup your — Address Verification Services funds in the event the transaction is charged back. — CW2,CVC2 and CID Verification • Ensure customers are fully aware of the conditions for recurring Note: While transactions utilizing these tools may still be disputed, transactions.Cancel recurring billings as soon as notification is the service may assist you with your decision to accept the card for the received from the customer or as a Chargeback,and Issue a Credit as transaction. needed to the Cardholder in a timely manner. • Ensure you ship to the AVS confirmed address(bill to and ship to • Pre-notify the Cardholder of billings within 10 days(Domestic)and 15 should match). (International)prior to billing,allowing the Cardholder time to cancel the transaction. • Obtain Authorization for all transactions. • Provide proper disclosure of your refund policy for returned/cancelled • Ensure merchant descriptor matches the name of the business and is merchandise,or services to the Cardholder at the time of transaction. displayed correctly on the Cardholder statement. • Card present,Cardholder signed the Sales Draft containing disclosure. • Ensure descriptor includes correct business address and a valid customer service number. • If applicable,the words"NO EXCHANGE,NO REFUND;'etc.must be clearly printed in�/n inch lettering on the Sales Draft near or above the 4. Cardholder Disputes: Merchandise or services not received by the Cardholder signature. Cardholder,Merchandise defective or not as described. • Ecommerce,provide disclosure on website on same page as check out The following scenarios could cause a Cardholder Dispute showing Cardholder must click to accept prior to completion. Chargeback to occur: • Card Not Present,provide cancellation policy at the time of the • Services were not provided or merchandise was not received by the transaction. Cardholder. • Provide cancellation numbers to Cardholder's when lodging services • The Cardholder was charged prior to merchandise being shipped or are cancelled. merchandise was not received by agreed upon delivery date or location. • Ensure delivery of the merchandise or services ordered to the • Cardholder received merchandise that was defective damaged or Cardholder. unsuited for the purpose sold,or did not match the description on the 3. Fraud: Transactions that the Cardholder or authorized user claim are transaction documentation/verbal description presented at the time unauthorized;the account number is no longer in use or is fictitious,or �f purchase. the merchant was identified as"high risk:' • Cardholder paid with an alternate means and their Credit Card was The following scenarios could cause a Fraud Related Chargeback also billed for the same transaction. to occur: • Cardholder cancelled service or merchandise and their Credit Card • Multiple transactions were completed with a single card without the Was billed. Cardholder's permission. • Cardholder billed for a transaction that was not part of the original • Counterfeit card was utilized and proper acceptance procedures were transaction document. not followed. To reduce your risk of receiving a Cardholder Dispute Related • Authorization was obtained;however,full track data was not transmitted. Chargeback: • Cardholder states that they did not authorize or participate in the • Provide Services or Merchandise as agreed upon and described to the transaction. Cardholder;clearly indicate the expected delivery date on the sales receipt orinvoice. To reduce your risk of receiving a Fraud Related Chargeback: • Contact the Cardholder in writing if the merchandise or service cannot Card Present Transactions: be provided or is delayed,and offer the Cardholder the option to • Obtain an Authorization for all transactions. cancel if your internal policies allow. • If you are an electronic merchant,magnetically swipe all card • In the event that the Cardholder received defective merchandise or the transactions through your electronic authorization device to capture merchandise received was not as described;resolve the issue with the Cardholder information and ensure the displayed Cardholder number Cardholder at first contact. matches the number on the card. • If the merchandise is being picked up by the Cardholder,have them • If you are unable to swipe the card or if a Referral response is received, sign for the merchandise after inspection that it was received in good imprint the card using a valid imprinting device that will capture the condition. embossed card and merchant information.Do not alter the imprint on , Do not charge the Cardholder until the merchandise has been shipped, the draft in any way.Manually entering the information into the terminal ship according to the agreed upon terms and obtain signed Proof of does not protect you from this type of Chargeback.All pertinent Delivery from the Cardholder. information relating to the transaction must be written on the manually imprinted draft(transaction date,dollar amount,authorization code • If unable to provide services or merchandise,issue credit to Cardholder and merchandise description)along with the Cardholder signature. in a timely manner. Note: Do not imprint on the back of a signed draft.The imprint must • Accept only one form of payment per transaction and ensure the be on the transaction document that contains all transaction elements Cardholder is only billed once per transaction. to prove the card was present at the time of the transaction. . Do not bill Cardholder for loss,theft or damages unless authorized by • Obtain the Cardholder signature for all transactions,ensure the the Cardholder. signature on the draft matches the signature on the back of the card. 5. Processing Errors: Error was made when transaction was processed • Process all transaction one time and do not batch out transaction or it was billed incorrectly. multiple times. The following scenarios could cause a Processing Error • Educate staff on procedures to eliminate point of sale(POS)fraud. Chargeback to occur: WFB1301 7 4