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• Transaction was not deposited within the Payment Card Company • Association fees,charges,fines,penalties,r ` ` ` ` `' specified timeframe. assessments including any fees levied agai 6.1.D. - Page 29 • Cardholder was issue a credit voucher;however,the transaction was Which you are obligated to indemnify us. processed as a sale. • Currency conversion was incorrectly calculated. NOTE: For Discover • Transaction was to be processed in a currency other than the currency transactions,you are not permitted to convert from your local used to settle the transaction. Discover approved currency into another currency,nor may you quote the price of a transaction in U.S.Dollars if completed in • The account number or transaction amount utilized in the transaction another approved currency. was incorrectly entered. • Discount not previously charged. • A single transaction was processed more than once to the Cardholder's account. • Reversal of deposit posted to your account in error. • Cardholder initially presented card as payment for the transaction; • Debit for Summary Adjustment not previously posted. however Cardholder decided to use an alternate form of payment. • Reversal of credit for deposit previously posted. • Limited amount or self-service terminal transaction was processed for • Debit for Chargeback never posted to your account. an amount which is over the pre-determined limit. • Debit for EDC Batch error fee. To reduce your risk of receiving a Processing Error Related . Association Merchant ChargebacWFraud Monitoring Fee—Excessive Chargeback: Chargeback Handling Fee. • Process all transactions within the Payment Card Company specified . Failure of transaction to meet Member Controller Authorization Service timeframes ("MCAS")—Cardholder account number on exception file. • Ensure all transactions are processed accurately and only one time . Original transaction currency(foreign)not provided. Note: In the event that a transaction was processed more than once; . Travel Voucher exceeds maximum value. immediately issue voids,transaction reversals or credits. • Debit and/or fee for investigation and/or Chargeback costs related to • Ensure that credit transaction receipts are processed as credits and sale our termination of this Agreement,or for costs related to our collection transaction receipts are processed as sales. activities in an amount no less than$100.00. • Ensure all transactions received a valid authorization code prior to . Costs arising from replacement or damage to equipment rented. processing the transaction and obtain a legible magnetic swipe or imprinted transaction document that is signed. • Payment of current or past due amounts for any equipment purchase, rental or lease. • Do not alter transaction documentation or make any adjustments unless the Cardholder has been contacted and agrees to any • Incorrect merchant descriptor(name and/or city,state)submitted. modifications of the transaction amount. • Incorrect transaction date submitted. • Ensure limited amount,self-service and automated fuel dispenser • Shipping and handling interchange fees. terminals are set properly to conform to the pre-determined limits. • Costs or expenses associated with responding to any subpoena, 6. Non Receipt of Information: Failure to Respond to a Retrieval garnishment,levy or other legal process associated with your account. Request or Cardholder poes Not Recognize. 10.3. Summary(Deposit)Adjustments/Electronic Rejects. The following scenarios could cause Non Receipt of Information Occasionally,it is necessary to adjust the dollar amount of your summaries/ Chargeback to occur: Submissions(deposits)and Credit or debit your Settlement Account or • The transaction documentation was not provided to fulfill the settlement funds accordingly.The following is a list of the most frequent retrieval request. reasons for Summary(Deposit)Adjustments/Electronic Rejects: • The retrieval request was fulfilled with an illegible transaction receipt • Your summary reflected an arithmetic error. or was an invalid fulfillment(Incorrect sales slip or sales slip did not • Submitted sales not included in your Agreement(e.g.,American contain required information which may include signature). Express,JCB). • The Cardholder does not recognize or is unfamiliar with the transaction . The dollar amount is unreadable/illegible. due to the merchant name and/or location not matching the name and/or location where the transaction took place. • The Cardholder's account number is unreadable/illegible. To reduce your risk of receiving a Non Receipt of Information • Duplicate Sales Draft submitted. Related Chargeback: • Credit Card number is incorrect/incomplete. • Provide a clear and legible copy of the transaction documentation that • Summary indicated Credits,but no Credits were submitted. contains all required data elements within the required timeframe that 10.4. Disputing Other Debits and Summary Adjustments. In order to is specified on the retrieval request. quickly resolve disputed debits and Summary Adjustments,it is extremely • Ensure that the most recognizable merchant name,location and/or important that the items listed in this section be faxed or sent to the customer service phone number is provided on all transactions. address listed on the notification. • Retain copies of all transaction documentation for the required if the Summary Adjustment is for an unreadable or incorrect Cardholder timeframe that is specified by each Payment Card Company. number,resubmit the corrected Sales Draft with your next deposit.Also,if • Develop efficient methods to retrieve transaction documentation to the transaction is over thirty(30)calendar days old,you must reauthorize maximize ability to fulfill requests. and obtain a valid Authorization Code. 10.2. Other Debits. We may also debit your Settlement Account or your A clear and legible copy of the Sales Draft containing the following should settlement funds in the event we are required to pay Association fees, be obtained from your files: charges,fines,penalties or other assessments as a consequence of your • Date of sale/Credit; sales activities.Such debits shall not be subject to any limitations of time . Cardholder's account number,name and signature; specified elsewhere in the Agreement.The following is a list of reasons for other debits.We may add to or delete from this list as changes occur in • Total amount of the sale and description of goods and services;and the Association Rules or our operational requirements: • Date and Authorization Approval Code. WFB1301 7 5