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i ' , <br /> � . . <br /> � ' � ' 6.1. C. - Page 17 <br /> Title VI's language access requirements can be found at the federal governrnent's web site, <br /> www.lep.gov. This web site contains: <br /> Background infoz�mation about Title VI; <br /> Executive Order 13166 (requesting federal agencies to develop detailed guidance on <br /> enforcing Title VI); <br /> Guidance for implementing Title VI for over 30 federal agencies; <br /> Federal implementation and enforcement policies; <br /> "Know Your Rights" materials; <br /> "I Speak" Flashcards (flashcard written in 381anguages that can be used to identify the <br /> language spoken by individuals who attempt to access services}; and <br /> General resources for providing multilingual services. <br /> Dymally-Alatorre Bilingual Services Act <br /> California's Dymally-Alatorre Bilingual Services Act requires state and local agencies serving a <br /> "substantial number of non-English speaking people," to employ a"sufficient number of <br /> - qualified bilingual staff in public contact positions" and to translate documents explaining <br /> available se�vices into their clients' languages. In enacting the law over 30 years ago, the <br /> California Legislature recognized that "the effective maintenance and development of a free and <br /> democratic society depends on the right and ability of its citizens and resic�ents to communicate <br /> with their government and the right and ability of the government to communicate with them." <br /> Gov. Code § 7291. Because a substantial nurnber of lim�ted E�glish proficient ("LEP") <br /> Californians were unable to effectively utilize government services to whic� they were entitled, <br /> in 1973, the Legislature passed the Dymally-Alatorre Bilingual Services Act (the "Act"}. See <br /> Gov. Code §§ 7290 et sec�. The Bilingual Services Program of the State Personnel Board <br /> monitors age�cy compliance with Dymally-Alatorre and provides guidance to agencies seeking <br /> to meet their legal obligations to serve LEP individuals. For more information see, <br /> l�ttp ://www. spb. ca. �o��/bilin�ual/ <br /> Equal Access ta Services Ordinance <br /> San Francisco's Equal Access to Services (EAS) Ordinance, Chapter 91 of the SF Adm, Code, <br /> requires covered city departments to make its services accessible in any language spoken by <br /> limited English proficient persons who make up either 1) five percent of the population served <br /> by the Department, or 2) 10,000 residents citywide. The EAS Ordinance applies to all city <br /> departments that prov�de services to the public and have at least 30 full-time employees. The <br /> EAS delineates a range of obligations including, but not limited to: conducting annual language <br /> needs assessments, utilizing written and oral language services to ensure individuals have equal <br /> access to services regardless of language ability WrittenTranslation. The Ordinance requires City <br /> departments that provide extensive public services (enumerated in the Ordinance as "Tier 1" <br /> departments), to translate vital governmental documents into the languages spoken by at least <br /> 10,000 LEP residents or 5 percent of the clients served by the department. <br /> 9 <br />