AgdaPkt 2013-06-10 Interview Closed and Joint

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I - i , i . , . ' �' P 6.1. C. - Page 18 [Section 91.4.] At this time, the languages that fall under the broad, citywide 10,000 persons categories are Spanish and Chinese. The seven categories of "vital" documents designated for translation by Tier 1 departments include: (1) applications or forms to participate in a Department's program or activity or to receive its benefits or services; (2) written notices of rights to, determination of eligibility of, award of, denial of, loss of, or decreases in benefits or services, including the right to appeal any Department's decision; (3) written tests that do not assess English language competency, but test competency for a particular license or skill for which knowledge of written English is not required; (4) notices advisin.g limited English-proficient persons of free language assistance; (5) materials explaining a Department's sezvices or programs; (6) complaint forrns; and (7) any other written documents that have the potential for important consequences for an individual seeking services from or participating in a program of a city department. Oral Language Services The ordinance requires each City department with at least 30 full-time employees to provide information and services ta the pubtic not only in Englisl�, b�xt also in the Ianguages spoken by at least 10,000 LEP residents or 5 percent of the clients served l�y the depart�nent. [Section 91.3.] Again, the languages that fall under the citywide thresho�d are Spanish and Chinese (specifically Cantonese). Also, a local office of a City department that provides direct services ta t�ie public and serves as the workplace for 5 or more full-time City employees must additionally provide information and services to the public in the languages spoken by at least 5 percent of the population of the supervisorial district in which the facility is located or at least 5 percent of the clients served by the local office, when either of those constituencies is LEP and shares a primary language other than English. [Section 91.3.� In order to comply with the spoken language component of the Ordinance, departments must utilize sufficient numbers of bilingual staff in public contact positions (made vacant by retirement or attrition — no existing employee would be dismissed to implement this ordinance). A public contact position is defined in the ordinance as "a position in which a primary job responsibiliiy consists of meeting, contacting, and dealing with the public in the performance of the duties of that position." [Section 91.2(i).] The standard for determining whether departments comply with this "Tier 1 Departments" include the foilowing: Adult Probation Department, Department of Consumer Assurance, 10