Agmt13 County of San Mateo- Fair Oaks Community Center

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Exhibit F Clarity Human Services Secure Confidential and Private County System Usage and Data Sharing for the Core Service Agenaes and Homeless Service Providers This Exhibit provides that Core Service Agencies or Homeless Service Providers and their representatives, staff and volunteers will be trained to safeguard the information contained in the SMC secure and private nefinrork of Core Service Agencies and Shelters. It is understood that it is the legal obligation of the organization to provide internal procedures to train staff on the security and confidentiality principles that guard this secure and private network. It is further understood that this agency and other partner agencies and their representatives will share and protect information in the Clarity system as set forth herein and as required by law. Background Core Service Aqencies The San Mateo County Human Services Agency (HSA) contracts with eight Core Service Agencies in San Mateo County (the County)to work in tandem to provide basic emergency and support services to County residents who live in poverty. Since 1999,the Core Service Agencies have used a flat Access database to record and track the services they provide. This Access database was a standalone database within each Core Service Agency. One Core Service Agency utilized the Efforts to Outcomes system to capture client data. One challenge in using these tools was that each Core Service Agency calculated performance results, and therefore community needs, differently. The County and other funders need accurate, unduplicated, synthesized data in order to evatuate and understand safety net needs. To achieve this, the County has implemented a new, Secure, Private, Client Centric and Centralized system by Bit Focus (the vendor), called Clarity Human Services (Clarity). Clarity werit live on July 1, 2014. Set-up costs and subscriber licenses for 2 years were paid for with the Measure A funding. Homeless Service Providers Since 2005, HSA has administered the HOPE (Housing Our People Effectively) web based system, serving as the County's Homeless Management Information System (HMIS), which records, stores, and aggregates information regarding the County's homeless population. Currently there are approximately 200 active users on the HMIS. They include county staff, trusted contracted providers of homeless, housing, and behavioral heafth and recovery services. On May 1, 2014, three federal agencies, (Department of Housing and Urban Development (HUD), the Department of Health and Human Services (HHS) and the Department of Veterans Affairs (VA)), jointly released the 2014 HMIS Data Dictionary and 2014 HMIS Data Manual. These materials updated the HMIS Data Standards, which provide for standardized data collection on homeless individuals ATTY/AGR/2015/AMENDMENTS/AMEND N0.2/COUNTY OF SAN MATEO FAIR OAKS COMMUNITY CENTER INFO&REFERRALSERVICES REV:05-13-15 MLG Page 10 of 14