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3. EFFECTS OF SERVICE: Services will allow County residents in crisis to stabilize <br /> their situation over the short-term and to receive assistance in working towards long-term <br /> solutions to emergency situations. <br /> 4. QUTCOMES: On a quarterly basis Contractor will collect and report data to County the <br /> outcomes of various program activities, and will continue to work with the Human Services <br /> Agency(HSA)staff to refine outcome measures. <br /> A. Homelessness Prevention: All Rental Assistance and move-in costs paid will be <br /> tracked.A follow-up six months after assistance ends,will be completed to determine <br /> the clients'housing status. Client should be informed of the follow-up at the time of <br /> assistance and will provide three stable contact phone numbers of those likely to know <br /> client's whereabouts.The estimated outcome of the number of eligible households <br /> provided rental assistance will be eighty(80)per year and the percentage of known <br /> clients still housed after six months will be 80%per year. <br /> S. OTHER CONTRACT�R RESPONSIBILITIES <br /> A. Contractor will provide a written policy to HSA for review, pursuant to which <br /> recipients of service shall have the opportunity to express and have considered their <br /> views, grievances, and complaints regarding the delivery of services. <br /> B. Contractor agrees to report to HSA on a quarterly basis its services and <br /> activities under this contract. <br /> C. Contractor agrees to accept appropriately referred clients from the County <br /> for its contract services as part of their client base. <br /> D. Contractor will establish written procedures and provide them to HSA for review <br /> to ensure that all Contractor employees,volunteers, consultants,subcontractors,or <br /> agents performing services under this Agreement report child abuse or neglect to a <br /> child protective agency defined in Penal Code Section 11165(k). <br /> E. Contractor will provide HSA with a current budget which clearly states the total <br /> agency budget each year of the Agreement. In addition,Contractor will maintain all <br /> pertinent records and data collection forms that reflect activities listed in this contract <br /> for a period of three(3)years. Contractor will notify HSA within 30 working days of any <br /> changes to the agency budget and financial statements (Non-prof"d Confractors wi!! <br /> include any changes in board composition or board meeting schedules). <br /> F. Contractor will enter or supply client data in Core Clarity as requested by <br /> HSA. <br /> G. Contractor will develop and maintain an agency written policy on client <br /> confidentiality and will assure that the staff is trained and follows the policy. <br /> H. Contractor will participate in the San Mateo County homeless system redesign. <br /> Page 5 of 9 <br /> REV:02-11-16 <br /> ATTY/AGR.2013.055/County of San Mateo <br />