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. , . I . .' for proactive services, or self-initiated activities, and 65% committed to either handling calls for service or all those other things that flow from those calls, that really is the basic threshold for what I would call, minimum, adequate Police staffing. - On the other end of the range, is what we call expanded Police services, which would be the balance of time we show is about 45% available for proactive time, 55% time spent handling calls. At that level there is the expectation that officers have enough time to accomplish some of the things that you currently assign to your Community Coordinating Officers, and are able to block time" for community oriented policing activities beyond the routine, like traffic stops. Mr. Heiss said the study focused on trying to figure out what is the demand for Patrol services in Redwood City and how does that impact the Police Department. During the time we did the study... we had about 42 actual filled, deployable Patrol officer positions. There were six positions vacant, and as a result, because of vacancies and workload, the Department embarked upon a minimum staffing program which employed overtime, borrowing people from other units in the Department essentially deploy an agreed upon number of people on the day, evening and swing shifts, which exceeded what those 42 filled positions were available to do. As a result... we evaluated the Patrol utilization at both levels, considering the number of people we actually had available to work the street, and the minimum staffing policy... considering how call demand varies in Redwood City and some of the unique characteristics related to the Department." Mr. Heiss said all the analysis showed that "the minimum staffing policy in place at - the time the study was conducted as well as the actual number of people assigned to the Patrol division at the time of the study was conducted - Patrol is pretty understaffed, and was and continues to be relatively understaffed." He said there was insufficient personnel to handle calls for service as well as community oriented services. Mr. Heiss said the Report details the operations of the Patrol division, and shows that about 50% of the week Patrol force utilization "in the amount of proactive or uncommitted time is well below that 35% limit, and that is clearly an indicator of Patrol understaffing." He added, that statistically, "Patrol is overloaded a good deal of the time probably 75% to 80% of the time, when the bulk of demand occurs." Mr. Heiss said the Report shows there are a number of times when more calls come in than can be dispatched, which supports the Report's conclusion of Patrol understaffing. However, during the quiet time between 2 a.m. and 6 a.m. there are more than enough officers on Patrol to handle the calls. Mr. Heiss discussed the use of non-sworn personnel, Community Service Officers, as a policy decision for the Council. CSOs receive training and can handle low priority calls by taking reports and evidence collection. Their tasks do not require a sworn - SPECIAL COUNCIL MEETING MINUTE BOOK NO. 55 OCTOBER 13, 1997 MINUTES Page No. 565 PAGE 4