Agmt14 Vision Technology Solutions DBA Vision Internet Providers

Browse Search

i ORIGINAL visionLive"' Subscription Services Agreement Vision Internet Providers Account Terms and Conditions These Terms and Conditions, and any addendum attached hereto, represents the complete agreement and understanding("Agreement")between Vision Technology Solutions,LLC DBA Vision Internet Providers ("Vision Internet"), a Delaware Limited Liability Company, and CITY OF REDWOOD CITY, California (the"Client"),and supersedes any other written or oral agreement with regard to the Subscription Services provided for herein. Client and Vision Internet are sometimes individually referred to as "Party" and collectively as"Parties." 1. Ongoing Service Provisions Pursuant to the terms herein, Vision Internet agrees to provide Hosting Services, Upgrade Services, and Support Services (collectively "Subscription Services") as provided below for the Client's website, which utilizes Vision Internet's Vision Content Management System ("VCMS") developed under a prior or concurrent agreement by and between Vision Internet and Client ("Website Development Services Agreement"). To the extent that the Website Development Services Agreement conflicts with this Agreement with respect to the Subscription Services,then the terms and conditions of this Agreement shall supersede and replace any and all conflicting provisions of such prior agreement. Vision Internet will provide Subscription Services to the Client in exchange for payment of fees and compliance with the terms and conditions of this Agreement. Subscription Services include the following: (a) Hosting Services Vision Internet will provide shared website hosting on a Microsoft Windows Server and shared database hosting on a Microsoft SQL Server for one (1) unique VCMS website designated by Client ("Website"). Vision Internet's web hosting standards shall conform to the following requirements: • Website Uptime. The Website shall be generally accessible to the public via the Internet on the shared servers operated by Vision Internet 99.9%of the time seven days a week, twenty four hours a day, measured on a monthly basis, excluding service interruptions cause by force majeure or scheduled periodic maintenance of servers. Vision Internet shall provide at least one week advance written notice of any scheduled maintenance. • Security. Vision Internet shall prevent unauthorized access to any shadow site created hereunder,or to any other restricted areas of the Website and any databases or other sensitive material generated from or used in conjunction with the Website; and Vision Internet shall notify the Client of any known security breaches or holes. • Daily Backup: Vision Internet shall generate daily backups of the entire Website and the entire site database and keep two weeks of daily backups at all times.Data shall be backed up by both FTP to an off-site storage location and by tape backup. • Restoration: In the event of a Website crash, Vision Internet shall restore the Website back to its condition as it existed at the day of the most recent backup. (b) Upgrade Services Vision Internet will provide Upgrade Services which include: • Enhancements to the backend VCMS functionality. • Enhancements to the Included Interactive Components that were developed under the Website Development Services Agreement or other prior agreement entered into by and between Vision Internet and Client. ATTY/AG R/2014.177/VISION LIVE TM SUBSCRIPTION SERVICES AGR REV:09-16-14 GK&PT Page 1 of 11