Agmt26 Flowbird America, Inc - Laserfiche WebLink

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REV: 06-18-26 Merchant Services Agreement This Merchant Services Agreement (this “Agreement”) is entered into as of the date of the last signature made below (the “Agreement Date”) by and between Flowbird America, Inc. (“Flowbird”), and City of Redwood City, California (“Client”). Client and Flowbird are referred to herein collectively as the “Parties” and individually as a “Party” to this Agreement. WHEREAS, Client requests Flowbird to provide services for the credit card transactions generated on the Flowbird kiosks; WHEREAS, Flowbird desires to provide services for the credit card transactions generated on the Flowbird kiosks; NOW, THEREFORE, in consideration of the promises and mutual covenants hereinafter contained and other good and valuable consideration, receipt of which is hereby acknowledged, the Parties agree as follows: 1.Flowbird will provide services for the credit card transactions generated on the Flowbird kiosks (the “Merchant Services”). Flowbird will settle with Client for card transactions on a regular basis and not less than once a month. The settlement will be for the cleared funds received for the transactions processed for Client since the prior settlement date. The settlement payments will be net of Flowbird merchant processing fees (described under section 2 below). The Client will be liable for all refunds, chargebacks, fines and other amounts (such as issuer claims of fraudulent transactions or billing disputes) payable under card network rules. 2.The Client will pay Flowbird a fee of Interchange plus $0.10 fee per transaction for its services related to the card transactions. For purposes of this Agreement, “Interchange” shall mean “fees set by card networks (like Visa and Mastercard) for each transaction that are paid by a merchant's acquiring bank to the cardholder's issuing bank. These rates compensate the issuing banks for the costs and risks associated with processing electronic payments and vary based on the card type, transaction details, and merchant.” Examples of Interchange fees are publicly available at: https://usa.visa.com/dam/VCOM/download/merchants/visa-usa-interchange-reimbursement- fees.pdf (or successor URL); and https://www.mastercard.us/content/dam/public/mastercardcom/na/us/en/documents/merchant- rates-2024-2025.pdf (or successor URL). 3.In addition to the fee of Interchange, Client will pay the fees listed below when applicable. Fees will be deducted from the settlement. Other fees charged when applicable: Chargeback - $20.00 Retrieval - $20.00 Arbitration - $20.00 Auth Reversal - $0.08 Refund - $0.08 Daily deposits (business) $2.00 per deposit Weekly or Monthly deposits - free Monthly service fee $10.00 4.The Client will promptly review all settlement statements from the processor and will promptly notify Flowbird of any errors. The Client acknowledges that if it does not notify Flowbird of an error on a statement within five (5) days, neither it nor the processor will be obligated to reimburse it for such error, and Flowbird shall have no liability to the Client for any such amount. ATTY/AGR.2026.154/Flowbird America Inc. (PARCS System) (Page 1 of 2)