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monthly basis. A summary of such service calls shall be submitted to the <br /> Grantor within thirty (30) days following any written request by Grantor, in a form <br /> reasonably acceptable to the Grantor. <br /> (4) If requested by Grantor, a complaint record which <br /> shall contain a semi-annual (January 1 through June 30 and July 1 through <br /> December 31) breakdown indicating the total number of complaints received for <br /> the preceding reporting period, and shall indicate the classifications of <br /> complaints as follows: construction, billing, customer relations/service and <br /> miscellaneous. <br /> (5) A full and complete record of rates for programming <br /> services, equipment, installations and other Subscriber charges. This <br /> information shall include, but not be limited to, rates for the Basic Service Tier, <br /> Tiers of service beyond the Basic Tier, premium service, pay-per-view services, <br /> late fees, additional outlets, converters, remote controls and any charges for <br /> installation or service at the Subscriber premises. <br /> (b) The Grantor may impose requests for additional information, <br /> records and documents from Grantee, provided they reasonably relate to the <br /> scope of the City's rights under this Agreement. <br /> (c) Upon reasonable notice, and during normal business hours, <br /> Grantee shall permit examination by any duly authorized representative of the <br /> Grantor of all: <br /> (1) Franchise property and facilities, together with any <br /> appurtenant property and facilities of Grantee situated within the Service Area; <br /> and <br /> 54 <br /> sh/RWC/Council <br /> AGMT-382 <br /> FXS/fs <br /> 08/02/00 <br />