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a. Contract speed b. Floor to floor time c. Door opening time d. Vertical acceleration and deceleration e. Leveling 3. Contractor will maintain a smooth, comfortable ride during acceleration, running and deceleration. Door operation will be smooth and quiet during all modes of operation. 4. Contractor is responsible for providing, at its' own expense, all necessary tools and instruments to perform tests substantiating their ability to maintain all facets of the equipment. F. Wiring and Construction Prints All wiring and construction prints or diagrams of elevator systems in City of Redwood City buildings covered under this contract are the property of the City of Redwood City and upon termination of this contract shall be delivered to Facilities Manager. All changes in circuitry made by the Contractor shall be properly recorded on the diagrams, including date of change and name of person making same. Any time changes aze made, the Contractor shall give the City a copy of these revisions. G. Call-Backs Included in this agreement is unlimited call-back service during regular working hours, (regular hours are Monday through Friday 7:30 a.m. to 4:30 p.m.) and 24/7/365 emergency call-back service in the event a person is trapped in the elevator, which services are provided to City at no additional cost. 1. Contractor shall provide prompt service in the event of improper functioning of the elevators. In the event of an emergency call (a passenger entrapment or actual imminent physical or psychological damage to the user of the elevator), the Contractor shall respond within 60 minutes of placement of the call by the City. City may assess a penalty of$200 for each half-hour delay beyond the acceptable response time. Penalty charges will be deducted from monies due the Contractor. 2. In the event of non-emergency calls during business hours, the Contractor shall provide service within three hours of placement of the call by the City. On approval by the Facilities Manager, additional time may be allowed. If the call comes in during non- business hours, the Contractor shall respond by 10:00 a.m. the next business day. City may assess a penalty of$100 for each eight hour delay beyond the allowed time. Penalty charges will be deducted from monies due the Contractor. 3. All elevator service persons responding to service requests or emergency calls shall contact Facilities Staff upon arrival at the facility. The check in procedure shall be as follows: A1Tf/AGR/2015.043/KONE ELEVATOR RFP GENERAL SERVICES AGR REV:03-04-15 MLG Page SO of 13