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purpose of go-live. Post go-live, if additional licenses are needed by a Core <br />Service Agency or Homeless Service Provider; those licenses must be purchased <br />at the expense of the Requesting Agency. <br /> <br />All new staff requiring Clarity licenses must complete the on-line training. <br /> <br />An estimate will be provided to the requesting agency/organization for cost <br />related to on-line training, along with cost of the licenses. <br /> <br />A comprehensive audit trail is available in Clarity that shows individual user activity <br />as well as the lack of activity. If any license goes unused for more than 90 days, <br />that license will be reassigned to an agency that has an active user. The Requesting <br />Agency will be notified prior to deactivation of the license and the agency will have <br />5 business days to respond with a request if the license is to be continued. <br /> <br />All agencies Change Requests (CR) will be evaluated by an HSA Change Control <br />Committee. Payment shall be made by the requesting agency to HSA for the cost <br />of all Change Requests (CRs) unique to that agency and for non-core or non-HMIS <br />standard programs. <br /> <br />User Support <br />If a Core Service Agency or Homeless Service Provider experiences any technical <br />difficulty with the system, they will follow the official Support Document and its <br />process. If an authorized user separates from employment with a Core Service <br />Agency or Homeless Service Provider, notification must be made via a support <br />ticket to the HSA Services desk as per the support process. The ticket shall <br />request termination of the user’s rights within 24 hours of an employee leaving <br />employment to terminate access to the Clarity account. The license will be held <br />for the agency for 90 days, and if not reassigned by that agency, will be reassigned <br />to an agency that has an active user. The Requesting Agency will be notified prior <br />to deactivation of the license and the agency will have 5 business days to respond <br />with a request if the license is to be continued. <br /> <br />If a new program is introduced by the County and the County contracts with the <br />Core Service Agencies and Homeless Service Providers to provide additional <br />services, that program, its eligibility criteria and performance reporting will be added <br />to the Clarity system by filing a Change Request and submitting that to the HSA <br />Service Desk. <br /> <br />Contractor/Service Provider Agreement <br />The County Core Service Agencies and SMC Homeless Service Providers are now <br />a cohesive client-centric, unified, secure and private network with the joint mission <br />of serving San Mateo County residents who are in need of safety net and shelter <br />services. <br /> <br />The County’s secure and private network will be used for accessing the Clarity <br />system. A Master Client List, a Master Program and Services List, and unified <br />business architecture enable the same client to obtain services and shelter <br />anywhere in the County. This will allow clients to be referred between Core Service <br />Agencies and County shelters and it will eliminate the need for a client to repeat his <br />or her credentials and circumstances between agencies that are part of this <br />ATTY/AGR/2015/AMENDMENTS/AMEND NO.2 /COUNTY OF SAN MATEO FAIR OAKS COMMUNITY CENTER INFO & REFERRAL SERVICES <br />REV: 05-13-15 MLG <br />Page 13 of 14 <br />7.1.A. - Page 15