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16.3 Field Enforcement shall include: <br /> a) Priority 1 Calls. Contractor shall immediately respond to all emergency <br /> calls for service, but always within one hour. For the purpose of this <br /> subsection, an `emergency call' means a sick or injured animal; complaint <br /> of a bite or attack in progress; a bite or attack which has occurred and <br /> where the animal remains a threat to persons or property; or a <br /> Dangerous Animal Permit violation that has occurred and same <br /> Dangerous Animal remains a threat to persons or property; reports of <br /> aggressive dogs or dog packs; and stray dogs confined by law <br /> enforcement; and <br /> b) Priority 2 Calls. Contractor shall respond without unnecessary delay to <br /> all non-threatening Dangerous Animal Permit violations; late reports of <br /> animal bites or attacks where there is no longer an immediate threat to <br /> persons or property. Priority 2 Calls should routinely be resolved as soon <br /> as reasonably possible, but always within twelve (12) hours of receiving <br /> the call; and <br /> c) Priority 3 Calls. Contractor shall respond as soon as reasonably <br /> possible to calls pertaining to quarantines; non-threatening loose dogs; <br /> stray livestock; or dead animal pick up; and all other non-emergency calls <br /> for service including pick up of confined strays from the public, but always <br /> within twenty-four (24) hours of receiving the call. <br /> Notwithstanding any other provision herein, Contractor shall respond on <br /> Sundays, holidays, and after regular patrol hours (9pm-8am) only to calls in <br /> the Priority 1 and 2 categories unless staffing is available. <br /> In any case wherein the Contractor does not believe it will be able to <br /> respond within these guidelines, the Contractor shall inform the reporting <br /> party and/or the local law enforcement agency as to the reason for the delay <br /> and an anticipated time frame for the Contractor's response. <br /> 16.4 When there is reasonable belief of a person's or an animal's exposure to <br /> rabies, Contractor will immediately notify Public Health personnel, <br /> 650.573.2346, 8am-5pm, M-F or 650,363.4981 after hours/holidays. <br /> 17. Impoundment <br /> 17.1 Within 24 hours of receipt of a specific request from City and/or County law <br /> enforcement agencies, Contractor shall promptly impound any animal when <br /> lawfully requested. The requesting law enforcement agency must be <br /> present at the scene of the impoundment and must provide Contractor with <br /> any warrants required for entry and/or impoundment. This request may <br /> come at any time the local law enforcement agency deems it is appropriate. <br /> 17.2 Contractor shall not release any impounded animals unless the owner of <br /> such animal, or another individual with express verbal or written authority <br /> from the owner to pick up the animal, appears at the Contractor's facility, <br /> February 5,2015 -23- <br />