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EXHIBIT "A" SCOPE OF WORK 11.5. Admin telephones will include all functions and features defined for a staff (standard) set, 11.4, plus a multiline set capable of supporting at least six e�ension appearances. 11.6. Full-duplex Voice over IP Conference telephones that support ancillary microphones Functions and Features: The following outlines many of the more complicated functions and features to be delivered, configured, and operational as part of this agreement. All functions and features to be delivered and operational are included in Exhibit A. 12.PIuq-and-Play: All IP phones plugged into the network will automatically recognized by the system and configured for immediate service. Adding additional capacity is to be as simple as plugging in a new ShoreGear voice switch. It will be automatically discovered by ShoreWare Director, and more telephone or trunk capacity will be available. 13.Call Detail Reaortina / Call Accountinq: PFI will install ShoreWare Call Detail Recording (CDR) service which generates call records for all locations into a single, unified database on the ShoreWare server with no need for "buffer boxes" and "polling devices" to integrate CDR data from multiple sites. Included reports to provide information on trunk, user, workgroup, and network activity. Using database tools, knowledgeable individuals shall be able to create custom reports tailored for specific needs. The ShoreWare CDR Service shall also generate call records into a text file for use by third-party call accounting packages. Authorized managers shall be able access reports at any time from their own Desktop PC. Additionally, a CMS client version shall be able to be installed on additional workstations, providing additional users access to its reports. The CMS comprehensive costing engine shall be able to price calls utilizing most carrier rate plans (i.e. local, intralata, intrastate, interstate, and international tariffs. 14.VMWare Intearation 1 Disaster Recover and Backup: The delivered ShoreTel will fully support VMware implementations for all applicable ApplicationNoicemail server(s). The supported VMware version is v4.0 ESX/ESXi or higher. 15.Microsoft ExchanqeT"" / OutlookT"" Inteqration: Using a mouse, without needing to physically dial their telephone, users will be able to dial phone numbers in email messages, their address book and contacts folder, as well as the City's Microsoft Exchange Global Address List. 16.Location survivabilitv: In the event of a failure of WAN (fiber connectivity), or the unavailability of the Data Center, the remote locations will be configured so they will continue processing calls over local PSTN trunks with no loss of functionality. This REV:08-28-15 MLG Page 24 of 69 ATTY/AGR.2015.207/Packet Fusion New Telephone System