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EXHIBIT "A" SCOPE OF WORK includes forwarding calls directly to a specific user's voicemail greeting, and recording a message. 17.Voicemail location availabilitv: Voicemail functionality at each location will be able to survive a failure of the WAN or a catastrophic failure of the City Hall Data Center. All locations shall be able to send calls to voicemail correctly even if the inter-office WAN is not available. 18.4-Digit dialinq: All phone numbers in the system must be reachable by dialing the last four (4) digits of the phone number. For example, if a number is (650) 780-7090, any user of the system can reach the number by just dialing 7090. 19.Desktop Presence, Buddy Lists, Instant Messaqinq & Collaboration: 19.1. Live Presence/Buddy Lists: On the ShoreTel System, live presence is provided for all users across the organization in the included Desktop application; Personal Communicator. Users are able to see when other employees are on or off the phone or if they've been idle. It is represented by a very intuitive stop light system: green = available, yellow=idle, Red=away/DND. This tab is fully customizable for both internal buddies and external buddies. External buddies can be quickly added through Communicator's integration with Outlook's Contacts and will show as a gray bubble. They do not have presence, but are always at the users' �ngertips for a quick click-to-dial from Communicator. 19.2. Users shall be able to "hover" over any of their intemal buddies and see who they are currently talking to and how long they've been on a call for. These functions shall be managed by the Administrator depending on a user's Class of Service. 19.3. Presence — Users shall have the ability to see the status (i.e., on phone, out of office) of selected or all individuals in a department or group from their desktop 19.4. Inbound call routing based on a user's MS Outlook calendar status shall be included and configured. For example, when a user add an appointment in Outlook, they are given the option to do something specific with inbound calls during their appointment. Options shall be things such as to redirect the call to another number or send it straight to voicemail. 20.Conference Callinq: Beyond the ShoreTel native 6 party Ad-Hoc conferencing, the PFI will install the Conference Bridge that provides meet-me conferencing, application and desktop sharing. The solution will provide leader codes and participant codes. It shall integrate into the Personal Communicator for desktop sharing as well as into MS Outlook for booking meetings with conference services. The bridge shall come with 20-ports and include audio and web licenses. REV:08-28-15 MLG Page 25 of 69 ATTY/AGR.2015.207/Packet Fusion New Telephone System