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EXHIBIT "A" SCOPE OF WORK • Plantronics CS50 with handset lifter; • Plantronics CS55 with handset lifter; and • Plantronics CS540 with handset lifter. 24.Instant Messaqing & Collaboration: 24.1. Meet me Audio Conferencing, and Web sharing/collaboration to give each user the complete unified communications suite enabling them to quickly escalate a conversation from IM, to a phone call, desktop sharing collaboration session. 24.2. The SA100 will be virtualized as the engine for Instant Messaging. Once deployed, users will be able to take advantage of instant messaging directly through the Personal Communicator. 24.3. The Audio conferencinq. 24.4. Web Conferencinq: Web conferencing allows users to seamlessly and quickly share their desktop or any presentation internal or externally to the organization. The SA100 conference bridge is also paired with an additional Outlook Plugin, letting users quickly send out a unique conference ID and Web Presentation URL. Everything is hosted by the internal bridge, safe and secure. Web conferencing also comes with white boarding features, the ability to send files to users during a presentation, integrated chat, and many more features you'd expect from an enterprise collaboration solution 25.Departmental "must answer" line - This is a button that appears on a group of telephones to be answered by anybody in a department. Callers would access this line either by direct dial, operator transfer or zero out of voicemail. It will have multiline attributes so multiple calls can be ringing into the group simultaneously. This button will include a Message Waiting Indicator for voicemails to this extension in addition to the user's voicemail. This feature is intended for receptionists at smaller offices that do not have a dedicated receptionist and smaller, local workgroups who share the responsibility for monitoring and answering a common telephone number. 26.Overhead Paqina: The system will be able to use the existing overhead paging systems at the following City locations: • Fire Station 9 —Xetron system • Fire Station 10 —Xetron system • Fire Station 11 — Bogen system • Fire Station 12 —Xetron system • Fire Station 20 — Bogen system • Main Library—TOA 900 Amplifier REV:08-28-15 MLG Page 27 of 69 ATTY/AGR.2015.207/Packet Fusion New Telephone System