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EXHIBIT "A" SCOPE OF WORK Feature to be implemented Description Warm Standby or Secondary call processor with a current copy of the Active/Passive - Redundancy database. Upon failure of the main call processor phones will register and start to accept call control from the second processor. This may involve the disruption of calls that were already in progress. Switchover should take less than 5 minutes and be automatic without human intervention. Hot Standby/Mirrored — Hot standby call processor with a synched database Redundant copy that will take over from the main call processor if there is a failure. Failover should be automatic and maintain the same user functionalit _ Complete Branch Survivability All locations will continue to process calls correctly for all applications with local dial-tone, ability to send calls to voicemail, simple ACD routing, etc. if the WAN connection to the central call processor fails. Disaster Recovery - Cold Cold servers are placed into a remote DR facility Standby and a back-up is restored (or active synchronization) in the case of a catastrophic failure of HQ. Requires manual intervention. (Geographic redundanc also meets this re uirement. Business Continuity - Backup redundant senrers for the phone system, Geographic redundancy voicemail, and other core telephony applications are lacated at a remote location and remain synchronized with active servers. Phones should re-home automatically and feature functionality should be virtuall identical to normal o eration High Availability PSTN SIPs, PRI, analog ports and Fixed Wireless Gateway resources should be distributed among the atewa s to allow for resilienc . Restorable Network Back-up Phone system, ACD, voice mail, and other critical telephony servers will automatically back up all system programming to a network drive on a regular schedule, with included software, without service interru tion. Voicemail back-up without Voicemail will automatically back up all messages programming and greetings on back-ups, but not back up messages in order to reduce back-up duration and size, and avoid le al retention issues. Networking and VoIP: Single System Functionality System will allow all users to feel like they are part of one big system with full feature functionality between locations. Single Telephone System and System operates as one phone system with a single Database administration database, not a collection of REV:08-28-15 MLG Page 30 of 69 ATTY/AGR.2015.207/Packet Fusion New Telephone System