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EXHIBIT "A" SCOPE OF WORK Feature to be implemented Description On phone directory Ability to look up intemal extensions by name throu h the dis la of the tele hone 1 touch speed dials 1 touch speed dials that can be programmed by a user on to their own hone Personal speed dial Ability for a user to create a personal directory of phone numbers that they can dial by entering a code Ring Cadence Phones should ring differently far internal versus external calls. Ringing tones Phone has multiple different ring tones or pitches so that you can tell when it is your phone that is ringing in a cubicle environment Camp-on If one extension tries calling another extension and the second extension is busy, this feature will notify the caller when the called extension becomes free. Forward Chaining Calls that are forwarded to another station, which is then forwarded to voicemail should arrive at the ori inall dialed erson's voicemail. Custom forwarding timer The system will have the ability to customize the number of rings before a call forwards to VM by extension, CoS, or de artment. Conference Calls More than 3 parties can be conferenced to ether Conference Calls Minimum of 5 party conference calls with up to 4 outside parties Conference incoming calls Ability to conference an inbound call received on the second line to an established conference call on the rima line. Split Conference Call Ability to split a conference call to multiple buttons to allow for private consultation, dropping a party, or mutin a art . Assisted Conference Calls Receptionist or assistant can create a conference call for an employee and then drops out. The conference call remains as long as there is an internal extension on the call. Dial-in Conference bridge Provides similar functionality to a hosted conference service with the ability to schedule meetings, send invitations, restrict access b asscode, etc. Busy Lamp Fields on Operator Can tell an extension's state without having to dial Console that extension or put a caller on hold. Should have se aratel identifiable s mbols for bus and idle Attendant Queue Calls well be presented to all available "Operators" simultaneously/sequentially and play apology messages for long waits. Basic reports should be available to show occu anc and call distribution. REV:08-28-15 MLG Page 33 of 69 ATTY/AGR.2015.207/Packet Fusion New Telephone System