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EXHIBIT "A" SCOPE OF WORK Feature to be implemented Description Centralized Attendant Service Call status information is passed through the network so that the receptionist at any location can cover for a different location and see the remote user's Busy Lamp Field for call handling purposes. Receptionist will be able to handle calls to remote telephones the same they would to telephones at their ph sical location. 1 Step Transfer to Voice Mail Ability to transfer a call directly to voicemail without ringing a user's telephone by pressing 1 or 2 buttons and the person's extension. Person transferring the call will not have to wait for prompts to la . Pick-up Groups Ability to answer a call ringing on any of a group of phones by simply pressing a button. Minimum of 10 roups re uired. Directed Call Pickup The system will allows any user to answer calls to a ringing phone by entering a feature code and the extension number rin in Hunt Groups Have a call ring through a number of phones either se uentiall , or round robin. Simultaneous Ring Groups A call can ring on multiple phones simultaneously. The first phone to answer the call will stop ringing on the rest of the phones. Do Not Disturb Immediately forwards any call that is ringing a phone and prevents future calls from ringing the hone. Calls follow bus or DND forwardin ath. Do Not Ring Turns off the ringer on a phone, but still presents the call at the phone and allows the user (or an assistant) to pick up the call before it forwards to voicemail. Bridged Line Appearance Assistant has a button for each of the monitored phones' line buttons. A call exists on the same button on all bridged line appearances and can be answered, retrieved from hold, or bridged into by simply pressing that button. Typically, requires 1 button per monitored appearance of an extension. Intercom (Boss/Secretary) Pressing the button buues the other party with a special ring tone and the call will not follow covera e or forwardin . Intercom Auto-Answer When the Intercom feature is used the phone receiving the intercom can be programmed to automaticall answer on speakerphone. Priority ring Allows a person to send a ringing tone or interrupt a call, even when the called phone is busy or in DND. T icall restricted b class of service. REV:08-28-15 MLG Page 34 of 69 ATTY/AGR.2015.207/Packet Fusion New Telephone System