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EXHIBIT "A" SCOPE OF WORK Feature to be implemented Description Greeting Record System should allow any user that has the correct asscode to record AA reetin s from their desk. Greeting Upload The voicemail system should allow the system administrator, or designated users, to upload .wav files and MP3 files to the voicemail in order to chan e reetin s. Return phone call User can have the telephone system generate a call to someone who has left a voicemail message by callin their captured Caller ID Length/Number of inessages Allows for unlimited message length, unlimited number of inessa es to certain classes of service No auto-deletion of inessages System should never automatically delete a message based on retention time, mailbox storage or an other reason State specific greetings Callers hear a different greeting when they reach a person's voicemail based on the state of the phone (busy, no answer) or the type of caller internal/external Vacation/Altemate greeting Temporary greeting that can override the regular greeting. Activation does not erase regular greeting. De-activation does not erase temporary reetin . Extended Absence greeting Temporary greeting that can override the regular greeting. Does not allow caller to skip the greeting, so that they will hear that the user is out of the office. Erase a sent message Erase unheard message that was sent from your mailbox to another mailbox. Message Undelete Retrieve a message that was accidentally erased while still in the same VM session. Retrieve deleted message Retrieve a message that was deleted during a previous session, must be available for at least the remainder of the da . Ease of Use You should be able to play, delete, save, and skip a message by pressing only 1 button while listening to the messa e. Skip Message or Queue Be able to access the saved message queue without listening to new messages; be able to listen to the next message without saving/deleting the current messa e. Message Waiting Counter Ability to see how many new voicemail messages are in our mailbox from the telephone displa . Playback control, Dictation You can pause, skip back, skip forward, go to support be innin , slow down, speed up, increase or REV:08-28-15 MLG Page 36 of 69 ATTY/AGR.2015207/Packet Fusion New Telephone System