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EXHIBIT "A" SCOPE OF WORK Feature to be implemented Description decrease volume by pressing a maximum of 1 or 2 buttons while listenin to a messa e Dial ahead Ability to dial a voicemail option without having to wait for the rom t to finish Speed Control System provides user-adjustable playback speed control with full itch reservation Turn off Message Envelope System will be able to turn on or ofF the automatic time/date/caller ID stamp that accompanies every message. User should have the ability to manually access message envelope (time, date, and caller ID when required. Message Envelope by System administrator can customize whether the Extension message envelope plays by extension or CoS and it is not a s stem wide settin . Internal Directory Certain users do not appear in the external facing company directory and dial by name, however they do appear in the internal facing VM directory for Internal users to dial by name to forward, reply or create a new messa e. Forward/Reply a Message User should be able to forward or reply to a quickl messa e without havin to save or delete it first Forward or create message to User should be able to send messages to multiple multiple people individuals without having to re-initiate the forward or re-record the introduction to the messa e. Voice mail privacy Ability to mark a message as private and prevent recipient from forwarding it through the TUI or throu h Unified Messa in System Distribution List Ability to send a mass voicemail to all mailboxes on the system, by sending the message to a single distribution extension Quick Message Ability to leave a message for a user without having to either log into your mailbox or ring the person's phone and then wait for the call to forward to voicemail. Your extension number should pass to the voicemail so that the person receiving the message would still be able to "reply" to your messa e automaticall . VM Reporting Ability to report on mailbox and port usage, utilization, inactivit and menu selection choices Advanced VM: Callout notification Voicemail calls you when you have a message and allows ou to lo on and retrieve messa e Pager notification Voicemail calls a pager and notifies you when you have a voicemail REV:08-28-15 MLG Page 37 of 69 ATTY/AGR.2015.207/Packet Fusion New Telephone System