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RFP 6.1.B. - Page 40 <br /> are they employees of a third party? <br /> 15) Please describe your service force in terms of numbers, geographic dispersion, and the proportion of their attention <br /> focused on the sale of the products/services contemplated in this RFP? a)Are these individuals your employees, or are <br /> they employees of a third party? <br /> 16) Describe in detail your customer service program regarding process and procedure. Please include, where <br /> appropriate,response time commitments. <br /> 17) Identify any geographic areas or NJPA market segments of the United States you will NOT be serving through the <br /> proposed contract. <br /> 18) Identify any of NJPA Member segments you will NOT be serving? (Government,Education,Non-profit) <br /> Marketing Plan <br /> 19) Describe your training program for both greet-the-public and sales management levels relating to a NJPA award. <br /> 20) Describe your general marketing program strategy to promote the proposed Contract nationally. <br /> 21) Describe your marketing material, and overall marketing ability,relating to promoting this type of partnership and <br /> contract opportunity. As much as possible,please send marketing materials in electronic format only to save paper. <br /> 22) Describe your use of technology and the internet to provide marketing and product awareness. <br /> 23) Describe your perception of NJPA's role in marketing the partnership and your products/services. <br /> 24) Describe the unique quality of the products/services in your proposal in relationship to others available in the market. <br /> Value Added Attributes <br /> 25) Describe any training programs available as options for members. <br /> 26) Describe technological advances your proposal products/services offer. <br /> 27) Describe your"Green"program as it relates to your company,your products, and your recycling program, including a <br /> list of all green products accompanied by the certifying agency for each. <br /> 28) Describe any Women or Minority Business Entity (WMBE) or Small Business Entity (SBE) accreditation of your <br /> organization directly involved in a Contract resulting from this RFP. <br /> 29) Identify any other unique or custom value added attributes. <br /> 30) Identify any service contract options included in the proposed price, or offered as a proposed option, for the products <br /> or services being offered. <br /> 31) Identify your ability and willingness to service Canada specifically and internationally in general. <br /> 32) Describe any unique distribution method employed in your proposal. <br /> Payment Terms and Financing Options <br /> 33) Identify your payment terms. (Net 30, etc.) <br /> 34) Identify any applicable leasing or other financing options as defined herein. <br /> 35) Briefly describe your proposed order process for this proposal and contract award. (Note: order process may be <br /> modified or refined during an NJPA member's final Contract phase process). <br /> Warranty <br /> 36) Describe, in detail,your Warranty Program including conditions to qualify, claims procedure, and overall structure. <br /> 37) Do all warranties cover all material and labor? <br /> 38) Do warranties impose usage limit restrictions? <br /> 39) Do warranties cover the technicians travel time to perform warranty repairs? <br /> 40) Please list any other limitations or circumstances that would not be covered under your warranty. <br /> 41) Please list any geographic regions of the United States for which you cannot provide a certified technician to perform <br /> warranty repairs. How do NJPA Members in these regions receive warranty work? <br /> Other Cooperative Procurement Contracts Held <br /> 42) Identify all cooperative governmental procurement contracts which are marketed in more than one state held or <br /> utilized by the Proposer. <br /> 37 of 47 <br />