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Exhibit "A" SCOPE OF SERVICES AND PAYMENT Data Processing Service Overview: • InfoSend can process both data-only text files (e.g. flat files, XML) and print-output PDF files. • Data processing produces final output that is printed and mailed and/or used in one or more of the eBusiness products. InfoSend created bill images can also be used with third party online bill presentment and payment applications. A secure API is available for third party access. • InfoSend can help you redesign and improve your bill design. This includes using a dynamic full color bill design. InfoSend has implemented over 200 unique bill designs. See Exhibit 3 for an example bill design. • Non-billing content that is normally presented on marketing inserts can be integrated with your statement or invoice design. Multi-page and oversize sheet designs are supported. • PDF copies of your billing inserts can be included in the electronic copies of your bills that are stored in the Print Image Archive and/or in the Online BillPay system. The insert pages can either be shown before or after the bill itself in the PDF file. • You transmit data electronically to InfoSend and can receive free PDF samples of the final output (if needed) before it is printed or delivered online. Data Processing Input File Options: Option 1 - Express PDF Implementation IIIThis innovative solution gives billers the ability to use InfoSend's Data Processing, Print, and Mail (DPPM) platform at the lowest possible price point. It's also useful if you are mostly satisfied with your existing bill format or it is not cost effective for InfoSend to create a hosted software application to process your data and format the documents for you (e.g. if you already have hundreds or thousands of unique document templates set up in your system). InfoSend has a unique solution that can modify the addresses in your PDF print files to use CASS certified address validation and presorting. Postal barcodes are added to your documents and the files are printed in presort order. With this option you control the formatting of your documents and do not pay maintenance fees. InfoSend's Express PDF Implementation is unique in that it's a hybrid solution that combines client-provided print files with InfoSend's data import and processing capabilities. We will not simply print image files, we will merge processed data from our system with your output to create a great finished product. Option 2 - Data-Only Files (e.q. flat files, XML) InfoSend creates a custom program that reads the raw billing data from your billing system and inputs it to lnfoSend's database for processing. Common export formats are XML, ii o1 CSV, tab or pipe delimited, or SDF. Our programmers will adapt to your export file format 'iv us9Wrr 1. -- instead of asking you to conform to a predefined template (a true export file format must ivnivinu, be used, your data file will be analyzed before programming begins and you will be informed if it is unusable). lnfoSend has successfully accepted data originating from more than 50 different billing systems — including licensed and homegrown platforms. If you change platforms we can adapt to the new file structure while keeping your bill design the same. When this option is selected InfoSend hosts and maintains an application to generate your bills. We will assist you in redesigning the bills if needed and be responsible for later changing the format if needed. Please note that data manipulations are not part of the standard offering. If there are issues with your data export format that you would like InfoSend to create hard-coded workarounds for your requirements can be analyzed; additional fees apply in this scenario. ATTY/AGR.2016.076/InfoSe d, Ipc The information in this proposal is confidential and is not to be used or disclosed except to the recipient's employees, officers 4 and agents engaged in evaluating this proposal.