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iii. The Proposer shall identify its gateway provider. The Proposer shall be responsible for its gateway provider's continued acceptance with the City's merchant bank (currently Wells Fargo). IPS will serve as the gateway provider. IPS is a certified PCI-DSS level I gateway and our certification is attached in the Appendix. IPS is familiar with the City's processing needs and has demonstrated the ability to interface with Wells Fargo in other cities. iv. The Proposer shall describe its processing of credit card transactions, include processing time (e.g., less than 10 seconds processing time). IPS complies. The average time to receive authorization for a credit card transaction is less than 10 seconds. IPS does not require a 3rd party for card processing services and is a certified PCI-DSS level I gateway provider. IPS can utilize T-mobile or Verizon as our cellular carrier. Redundant Internet connections are provided by AT&T and Cox Business Solutions. v. The Proposer shall describe the authorization procedure during down-time and other preventative processes, including duplicate card transactions. Portions of this response are considered confidential: During any down time, the City has the ability to configure IPS meters to either decline the transaction or accept the transaction and retry authorization at the next available connection. If configured to accept during down-time, the meter will wait for a period of time to establish a connection for authorization. If it cannot, it will accept the transaction and allow time to be purchased on the meter. The meter will also make multiple attempts to reconnect and authorize the card. As a further preventative measure, IPS utilizes blacklists (hotlists) based on previously declined cards or cards manually added to the blacklist. This list is built over time and automatically downloaded to all meters in the City. Attempted use with a card on the blacklist will immediately result in a declined transaction without attempting communication to save battery life. vi. The Proposer shall describe Hotlist capabilities. Please see response above. vii. The Proposer shall describe how its MSMs and system will deal with credit card transactions when the credit card processor is not available. • When the modem is not available (e.g., modem is malfunctioning or broken) • When communication is not available (e.g., antenna is malfunctioning or broken) Portions of this response are considered confidential: During any down time, the City has the ability to configure IPS meters to either decline the transaction or accept the transaction and retry authorization at the next available connection. If configured to accept during down-time, the meter will wait for a period of time to establish a connection for authorization. If it cannot, it will accept the transaction and allow time to be purchased on the meter. The meter will also make multiple attempts to reconnect and authorize the card. viii. The Proposer shall describe how the card reader is designed and engineered to guide credit card insertion without having to align the card in a particular way prior to use. IPS complies. The IPS card reader is designed such that a card will be inserted in the most natural way possible and that if done incorrectly will also feel instinctively incorrect to the user. This will take the form of the card not sliding easily while in the reader. The display will also inform the customer that the card was not properly read and that the card should be re-inserted. IPS also offers a decal on the card reader to indicate the correct orientation for card use. ix. The Proposer shall describe how to the MSM discourages Customers from inserting any object other than a standard sized Credit or debit Card (e.g., a coin) into the Card reader. REV: 05-05-16 JS Page 65 of 3.77 ATTY/AGR.2016.094/IPS Group