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Product Installation <br /> • With all projects, IPS supervises and participates in the installation of IPS products. IPS will <br /> coordinate with the City to organize IPS Staff and City employees (those involved in ongoing <br /> maintenance and operations of the MS 1 /retrofits) for the install. <br /> • IPS will ensure that pay stations are installed correctly, functioning properly, and are approved by <br /> the appropriate City personnel. <br /> • Installation will take place during business hours or as requested by the City. <br /> Ongoing Customer Support <br /> • The City of Redwood City's designated project manager, Steve Smeenge, will be the single-point- <br /> of-contact support contact for the City. <br /> • A regional product support technician will also be assigned to the City, who will work closely <br /> throughout the partnership with the City's pay station pay station pay station pay station pay station <br /> technicians and administrators who work with the Data Management System. They will provide <br /> customer support to the City during the hours of 8:00am to 5:00pm PST. <br /> • The public-private partnership between the City and IPS will continually be fostered by IPS Group's <br /> team of financial, sales and marketing, and administrative experts who will ensure the City is <br /> attaining all of their goals throughout the contract. <br /> • Additional services and products that are continually being developed by the IPS research and <br /> development team will be introduced to the City as they become available. <br /> • IPS has a 24/7/365 answering service that will allow the City to contact an IPS support <br /> representative at any time in an emergency at (1 -877-630-6638). <br /> xix. <br /> xx.Installation and Testing: <br /> With all projects, IPS supervises and participates in the installation of IPS products. IPS will coordinate with <br /> the City to organize IPS Staff and City employees (those involved in ongoing maintenance and operations of <br /> the pay stations) for the install. Below is a summary of the steps taken by IPS Group and respective City staff <br /> for the installation of the retrofits/new pay stations. Prior to installation, IPS will provide the City with an <br /> installation manual and user's guide, which can also be found 24/7/365 online through the City's DMS portal. <br /> xxi. MS1 Pay Station Installation <br /> xxii. <br /> Preparation <br /> 1 . Prepare the foundation area of 2ft x 211 x 2ft cube for the concrete foundation <br /> 2. (optional AC) Install mains feed if required <br /> 3. Place concrete fixtures in the hole as per instructions <br /> 4. Pour concrete and allow to set as per instructions <br /> Installation <br /> 1 . Remove lower cover of the pay station <br /> 2. Locate and align unit with concrete fixtures <br /> 3. Insert and fasten four bolts at four corners <br /> 4. (optional AC) Connect AC main power feed as required <br /> 5. Close and secure lower cover of the pay station <br /> Software Commissioning <br /> 1 . IPS customer support managers use customer specific configurations to program rates and display <br /> strings <br /> Hardware Commissioning <br /> 1 . Install and connect backup battery <br /> REV: 05-05-16 JS <br /> Page 81 of 177 <br /> ATTY/AGR.2016.094/IPS Group <br />