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FPS complies. Training is included with the purchase of the MS 1 and will enable City personnel to perform basic repairs. ii. Preventive Maintenance: At the outset of the warranty or maintenance agreement the Maintenance Service Proposer shall submit a recommended schedule and task list of preventive maintenance services for the PARCS equipment. The preventive maintenance schedule will include maintenance services such as cleaning reader heads, lubricating moving parts, and other functions as required toassure basic unit operations. Preventive maintenance will be performed by City personnel who have received the factory certified training provided by service contractor. Preventative Maintenance (Meters): • Meters surfaces should be kept clean with mild soap and water • The card reader heads (and Bill Note Reader, if applicable) should be cleaned with a cleaning card every 4-6 months to ensure optimum performance. Cleaning cards may be purchased from IPS. • At 9-12 month increments, the coin validator and printer shall be visually inspected for any damage or debris. Compressed air may be used to keep the card reader, printer and coin acceptor clear of debris. • Additional preventative maintenance shall be administered by City staff at such time as it is apparent to be necessary, even if it should occur on a more frequent basis than described herein. • City, at their own cost and expense, shall keep the equipment in good repair, condition and working order after warranty expiration. iii. Emergency Maintenance: Emergency maintenance is classified as support that is necessary to remedy system failures that prevent basic operations of the multi- meter system. Emergency maintenance shall be supported by an on-call support team and remote system access capability from the Service Contractor. Response time should be within one hour and on site within twenty-four hours if needed. IPS complies. As a San Diego-based vendor, IPS is uniquely positioned to provide the level of support that only a regional contractor can provide. IPS has technicians based in Northern California that can be dispatched in the event that emergency maintenance is required. iv. Maintenance Log: The Maintenance Service Contractor shall maintain a Maintenance Log of all Preventive and Emergency Maintenance services performed during the Maintenance Service Contract. The log should be in a City approved format and shall be available for inspection by the City at any time during the period it covers. The Maintenance Log should be kept on a component-by-component basis with separate sections or volumes as appropriate for each component. The log should itemize the history of preventive and emergency maintenance activities, stating the character, duration, cause, and cure of all malfunctions along with the individual who completed the repair. Additionally, the log will record all hardware and software updates. IPS complies. Maintenance logging can also be done using the IPS Meter Maintenance Application, which will log events in the maintenance activity reports. REV: 05-05-1615 Page 89 of 177 ATTY/AGR.2016.094/1PS Group