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Prcve Iedbactt . <br /> `ASNtf1AM Naps Rarltts 'metre Sc.amer, Orbs tccanctal Eaceptans Munn, M74cweed :YS(Mh See3045 Smeltf ash 844 trop SWita1 To'fret Mom Dana] CUSTOMLn a I <br /> Uamtenar.:e aa.d> $tt/cage rr.gadaeor <br /> Roan C$, ca232 ' ' " .Ydata ' <br /> sloccaye m cad Reader a <br /> VafTo Date tT042 Cud o(fader <br /> Expiry LEDs <br /> Keypad <br /> Replaced Battery 1 <br /> EXPORT aspia) Recd ds pet pa;e +00'_a <br /> Co••^'nmca tan deuce <br /> :atdahsedtopcow . . <br /> :•anCi9sed r•tecnarts n I <br /> Cienetal r'anttnance Mrkr.z ce <br /> Teclsiaan � Grcken{ocr 0 Rata Pao m TtRltatsi 0 CRS ua••sa^.xaa A'W^ll C.;fnrtgtd AppGC30.1ftTypal Ttnc 3..:^c'/a <br /> ._ I?.pM $Trarshtn Pont .. .- '---. -—-__._ <br /> . .._. .___._._ —._.. _._ .. .. _ " ___..__ .___—_ r <br /> Mom•TyMen':o:gn Head <br /> Tecrnaan: )Rut Chary*Hcusig )tf 3209817 2003 EtsUa04m‘aL-ato. TERU3uL ties <br /> Mart CMaa Core <br /> TecMidan1 3 Repay Fme•9n Oasct 107 0206678 2000 B1ocact In air: TERImtAL now <br /> T4chruoan1 3Rep2r CumJa:•+En ._ ,..,,.., .� 52' 920`537 2003 Bta.•ayew.aaaator <br /> TERLE'R4_ 1KTY <br /> TecMeoan T ;3;112012 07 41 31 Na M401a00b5 415 0209891 2000 EIovape in flat TERi.CUY1 NOW <br /> • 1 • Page t of T (4 tert1) <br /> L?c1wtftt <br /> I <br /> td <br /> 2. Parts and labor for non-covered consumable supplies/stock items shall be offered at rates no greater <br /> than are provided to proposer's preferred customers, including but not limited to thermal paper rolls, <br /> print heads, batteries, etc. required to perform agreed upon maintenance functions. <br /> IPS complies. <br /> 3. Upgrades to hardware and software shall be offered at rates no greater than are provided to <br /> proposer's preferred customers, including upgrades in currency acceptance/issuance devices required <br /> by changes in currency design by US Government. <br /> IPS complies. <br /> 4. Any additional system training and support for new hires by City shall be offered at rates no greater <br /> than are provided to proposer's preferred customers during term of maintenance contract. <br /> IPS complies. <br /> 5. Professional Services, (including on-site/web based/ remote site training, additional/custom report <br /> formatting, modifications/ changes/ reprogramming of specified system functions after warranty <br /> period), and excluded malfunctions (from acts of God, vandalism, misuse, electrical power surges, <br /> power failure), shall be offered at rates no greater than are provided to proposer's preferred <br /> customers. <br /> IPS complies. <br /> 6. The Proposer shall describe its Return Merchandise Authorization (RMA) process. Agency desires <br /> to utilize automated RMA tracking. <br /> xxv. Warranty Repair Services <br /> The warranty repair process is very straight forward and monitoring the progress of these repair services, <br /> including services performed, is available within our management system software. <br /> In the event that the pay station cannot be repaired by one of our local field technicians, the equipment will be <br /> returned to our San Diego offices. An overview of the RMA process is provided below. <br /> REV: 05-05-1615 <br /> Page 90 of 177 <br /> ATTY/AG R.201 6.094/1PS Group <br />