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Step 1 : The City will notify the IPS project manager or <br /> help desk of RMA requirement via phone or email, or by <br /> submitting a help ticket from within the IPS DMS or A r <br /> submitting a form with associated RMA request details <br /> filled out. R:\L4 (Return Merchandise Autholizaiioll) PROCEDURE <br /> Should you have an technical problems with any IPS Group INC pans,please call 1458404- <br /> S to p 2 : IPS project manager / field technician I 0607 so that we can issue you an RMA number We can issue RATA numbers between Sam and <br /> customer service manager will issue an RMA number 5pm Paafie Standard Mime, Monday through Friday <br /> through the DMS within 2-3 business days, and schedule You may also email us at techsttmort ipspfoupinc tom Please be sure to include the fo'dowiag <br /> in your email serial part or put ID number of parts being returned,and as much detail as <br /> a pickup of the equipment for repair. Any additional possible about the problem you are experiencing A customer support representative will then <br /> contac you <br /> documentation will be completed at this time. AU parts should be returned to the following address: <br /> IPS Group LNC <br /> Si e}) 3 : IPS will repair locally or return to San Diego for Ate ....). <br /> 5601 Oberlin Dr Suite 100 <br /> repairs. San Diego, CA 92121 <br /> Please do not return parts without an RMA number.this could cause a significant delay in <br /> haying your parts examined <br /> Step 4: Repaired equipment will be returned to the <br /> Redwood City meter shop upon completion. RMA Please call the Help Desk at 1453-104-0607 so we can answer an) questions for you <br /> ticket will be closed. <br /> Automated RMA tracking: RMA status, including work performed to repair meters, can be viewed at any <br /> time using IPS DMS. There is no need to go to another online system to view this information. RMAs are <br /> typically shipped back to the customer within 5-7 business days after receipt. <br /> 7. Response time: <br /> i. During the extended maintenance contract periods, fully-qualified maintenance technician shall be <br /> on-site within twenty-four hours of service request (Saturdays, Sundays and federal holidays excluded). <br /> IPS will comply. <br /> 3.8 INSTALLATION <br /> A. Each mechanism shall be delivered complete, including all parts and materials needed for <br /> immediate deployment. <br /> IPS complies. Each MS l will be delivered as a complete unit, ready for immediate deployment. <br /> B. Meters shall be property configured, tested, able to connect to the network and fully operational at <br /> the time the City takes possession of the meters. <br /> IPS complies. <br /> C. As installation progresses, the Proposer shall create electronic inventory records for the installed <br /> meters, including but not limited to delivery dates, install dates, and post installation location code. <br /> IPS complies. This information is available in the DMS. <br /> D. Proposal Deliverables — Installation <br /> 1. The Proposer shall describe what information will be required from the City to ensure timely <br /> delivery and installation of the meters. <br /> Preparation <br /> • City will provide all required pay station numbering, required credit card processing details, pay <br /> station operating configurations to ensure that the implementation runs as smoothly as possible. <br /> Delivery of Product <br /> REV: 05-05-1615 <br /> Page 91 of 177 <br /> Al TY/AGR.2016.094/IPS Group <br />