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Reporting: PSD will provide all current out of the box reports and querying templates based on use cases from existing customer databases at no charge to the City. Additionally, custom reports will be included in the ongoing maintenance and support at no additional charge except in the case of rush delivery. Rush delivery will be defined as within 10 business days. PSD will work with individual stakeholders by division to review the existing reports and KPIs and define, create and publish any new and additional requirements at no additional charge except in the case of rush delivery. Implementation and Integration Project Management: PSD will assign a lead consultant that will serve as the project manager whose responsibilities include project management, City coordination and schedule updates. The lead consultant will provide frequent informal updates to city Project Managers and formal status updates on a monthly basis. The lead consultant will work with city personnel to quickly resolve any issues that arise. Implementation: All asset information as defined by the City will be configured and uploaded where applicable for the following sections: • Water, Sewer Collections, & Storm Water • Right of Way (ROW) • Facilities & Custodial • Fleet Configuration will include but not be limited to: defining all parameters by which to track the asset(s), setting up maintenance schedules, creating standard workflows and chain of custody, creating reporting tools, proper functionality of applicable included integrated systems. Additionally, The City must give written approval of successful section configuration and upload of historical data to the satisfaction of the City before a section can be considered "production ready." The PSD team with the assistance of an assigned project manager from the Citywill establish an implementation schedule for implementation and integration work required to support the sections named above. Integration: REV: 03-14-18 MI Page 10 of 13 ATTYIAGR.Amend No. t IPSD HiperWeb