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5 Warranty / Ongoing Service 6.1.G. - Page 20 <br />5.1 Contractor is to provide a three-year warranty to support the repair and/or replacement <br />of all new AV equipment, cables and associated labor described in this agreement (this <br />three-year period, the "Warranty Period"). The Warranty Period shall begin on the date <br />of Final Acceptance (as defined below in the "Payment Milestones" section). Contractor <br />shall guarantee that all provided material and equipment will be free from defects and <br />workmanship, and will remain so throughout the Warranty Period. Contractor will <br />manage the manufacturer warranty period on all new equipment and cables included <br />in this agreement and shall provide original manufacturers equipment warranty <br />documents. This includes removal of said equipment, coordinating of RMAs, associated <br />shipping costs, and re -racking, configuration and programming. None of the above <br />mentioned responsibilities are to be considered outside of the scope of this agreement. <br />Existing OFE is expressly excluded from warranty terms. <br />5.2 Contractor will include a site visit to perform a system "Health Check" at the beginning <br />of each new Warranty year during the Warranty Period. This "Health Check" will include <br />testing all system functionality, updating firmware, cleaning all equipment of dust, <br />cleaning exhaust fans and testing all system components to ensure all equipment is in <br />working order. <br />5.3 During the Warranty Period, Contractor shall respond to service calls as follows: <br />1. A standard workweek is considered 8:00 A.M. to 5:00 P.M., Monday through Friday <br />exclusive of Federal Holidays. <br />2. Contractor shall respond and correct on-site trouble calls, during the standard work <br />week as follows: <br />a. Call back response within four (4) business hours <br />b. Same-day on-site response to trouble -calls placed prior to 10 AM <br />3. Next -day on-site response to trouble calls placed after 10 AM <br />5.4 Contractor will provide onsite technical support for the first two (2) city council meetings <br />after Initial System Acceptance (as defined below in the "Payment Milestones" section). <br />This support will include an onsite tech to assist with meeting setup and throughout the <br />duration of the meeting to assist with any potential issues that may occur. <br />5.5 Contractor will also provide an enhanced warranty and enhanced services during the <br />first year following Final Acceptance (this one-year period, the "Enhanced Warranty <br />Period"). Response Time for Council Meetings during the Enhanced Warranty Period: <br />1. All council meetings will be arranged with Contractor and the PM ahead of time. <br />An elevated response time will be required for days that contain a council meeting. <br />2. There will be an estimated 24 Council meeting days per calendar year that will <br />require this enhanced support. Contractor is to schedule all council meeting days <br />with the PM at the start of the Enhanced Warranty Period. <br />3. Contractor shall respond and correct on-site trouble calls, during Council meeting <br />days as follows: <br />a. Dedicated service call number for direct response. <br />ATTY/AGR/2017.157/CODA TECHNOLOGY GROUP EXHIBIT A <br />REV: 07-07-17 JS <br />Page 7 of 28 <br />