Agmt96 Peninsula Conflict Resol - Laserfiche WebLink

Browse Search

presentations, deve10ping press releases and media coverage and identifying refenal points whete community members can receive information about PCRC 1el'Vices. Member cities are also expected to promote the use of conflict resolutiœ sezvices through city staff and in the community. H. Recruitment and training of community volunteen: PCRC will develop and maintain a pool of trained volunteer mediators, case developers and facilitators to serve the conflict resolution needs of the community. As a result, a number of community members will become skillful in the interest-based approach to conflict resolution. PCRC volunteel'S complete a minimum of 25 hours of ttaining, according to guidelines which govern programs receiving support from the Dispute Resolution Trust Fund established within the County. I. Ongoing skill development for volunteen: PCRC will offer regular opportunities for volunteers to improve and enhance their conflict resolutiœ skills. 'Ibere will be evening and weekend opponunities fŒ learning and ¡ncticing advanced mediation, case development and facilitation skills, as well as presentation of rela1ed information ( e.g. landlord tenant law, communication skills, multi-cultural differences which impact conflict resolutiœ.) Volunteers also are invited to bi-monthly "brown bag" discussiœ groups, where specific topics related to mediation/conflict resoIutiœ are addressed and regularly scheduled Media1Œ Roundtable Discussions. J. Training for local community members: PCRC will offer local residents a variety of educational opportunities which will enhance understanding fA the inteleS1-based apprœch to conflict resolution. These opportunities include presentations to local community groups about inJereSt-based conflict resolution and introductay conflict resolution sIålls development K. Discounted Connict Resolution Services: If the City , residents or loca1 organizations want to utilize additional conflict resolution services offered by PCRC, they will receive a 20% discount on the fees charged to residents and Œganizations Iocated in non-œnttact cities. ...............,1'1'..................... II II. r ".. Special Conniet Resolution Training and Professional Services, Available for a Fee, through the PCRC: Specific charges will be defined for requests fŒ "specialized services" not included in the city's contraCL Estimates of total charges for conflict resolution services in a specific case will be provided by PCRC when the service is being arranged. These charges will be based on the number of hours involved in providing the service. Group Facilitation: A neutral third .-ry assists a group of people to achieve their goals within a structured meeting or meetings. These goals may include identification of concerns and underlying intereSts, clear communication of differing opinions, development of a systematic, intezest-based approach to problem solving. Special Trainings: PCRC offers orientations to city staff about the mediation program and its services as part of the basic contract. In additioo, there are training opportunities for supervisory personnel, public contact employees and depør1ment managers which include theory and practice of interest-based conflict resolution, negotiation and mediation skills. Connid Assessment/Consultation: PCRC can assist cities, as well as local community organizations/groups to assess specific conflict situations, analyze concerns of stakeholders and develop strategies for ~active and interest based conflict resolutioo. PCRC utilizes its staff, volunteers, professional mediatŒs and local representatives in this assessment process. The conflict assessment prùCeSS usually involves third party neuttal contact with stakeholders to gather input and provide information about inaerest-based conflict resolution. 5 -