Agmt01 RCN Telecom Services - Laserfiche WebLink

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(f) Four (4) single mode fibers shall be terminated at each.location specified in Exhibit B, requiring access to the I-NET (such termination is defined as an "I-NET Drop"). (g) RCN shall maintain the I-NET as follows: (i) The I-NET shall be maintained at all times in the downstream and upstream mode(s) to conform to FCC standards, if any. (ii) The hours 8:00 AM to 5:00 PM Monday through Friday are defined as Prime Business Hours for the City. During Prime Business Hours, RCN shall make its best efforts to initiate action(s) to correct critical outages, related to the portion of the I-NET provided by RCN, as brought to the attention of RCN by the City's I-NET Administrator, within two (2) hours of the time that it is notified of any such outage by the City's I-NET Administrator; provided, however, that in no event shall RCN respond to and initiate action to such outage(s) later than the end of the day if notified by 3:00 P.M. The City shall identify, and provide to RCN, a telephone number for the City's I- NET Administrator. (iii) For critical outages occurring outside of Prime Business Hours, RCN shall initiate action(s) to correct such outages not later than 8:00 AM the following day. (iv) For all non-critical outages and any signal degradations caused by RCN's portion of the I-Net, RCN shall respond within six (6) hours during Prime Business Hours, unless otherwise agreed to by the parties hereto and diligently pursue any and all avenues to remedy the problem.