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City of Redwood City Statement of Work � Redwood City's project manager will review the project timeline with the Lucent Technologies Project Manager. • Redwood City's system administrator will be familiar and educated in the system as provided. Lucent Technologies requests training in Windows NT and SQL. • Redwood City's system administrator will receive a preparation checklist to review, meet the requirements, and prepare the site as detailed. • Redwood City's system administrator will conduct and direct the original system set-up procedures and workload. • Redwood City's system administrator will provide ongoing maintenance of system users and security preferences. • Redwood City's system administrator will design ongoing maintenance of a regular systems back up plan. • Redwood City's system administrator will monitor all systems equipment and coordinate maintenance when required. • Redwood City's' system administrator will act as the single point of contact for all system related issues and upgrades. • Redwood City's' system administrator will arrange for hookup to any existing network Ips, etc. • Redwood City's' system administrator will arrange for and prepare a suitable training location. • Redwood City's' system administrator will arrange for and prepare the 911 port and softwaze for hookup to the Palladium0 CAD server. Project Meeting and Review SOW Preparation Checklist and Implementation Plan provided by Lucent Technologies • Review process, confirm approval SOVV and timeline; Review all sign-off procedures and implementation test plans, mutual understanding of project • Confirm installation schedule for cabling in advance of hardware installation • Assure Redwood City has made all necessary arrangements for current connection including hardware, modems and telephone connections to the state's (NCIC) computer for interface. All basic state system training should be completed before interface training. • Redwood City has to prepare and identify location for each computer, printer, server and any other component purchased. • Redwood City should design a layout of the hardware and keep in mind logistics for a convenient, accessible computer environment. In tlie design, ample electrical outlets and isobars should be taken into consideration • Redwood City must insure that a telephone line is ava.ilable and efficient for modem support. • The interface with the E911 system will be scheduled and planned. Lucent Technologies Page 14. - Desi¢n end engineering information contained in this offering is considered proprietary and may not be shared with any person or Redwood City not directly acsociated with the addrusee without Ihe express written wnsent of Lucent Technologies or iu daignees. .... .,_._.. ..... .. ._._ ......._ ..... . ._..... ._ ._..... .. .. . .. .. .... _. . ......_.