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What Sets CMl Apart From The Others? The CMl Staff CMI's claims examiners are trained and supervised to be among the most proactive in the industry. They are supportive and helpful, promptly securing care, paying benefits, helping the worker to quickly return to the job, and closing the case at the earliest opportunity. Examiners keep each claimant informed about the workers' compensation process, their rights and benefits, and their role in their own recovery and return to work. For claims with one or more "red flags" the examiner thoroughly investigates the case using all Client approved means to validate it or to expose any abuse or fraud. As a partner with the Client, CMl goes far beyond bill paying. We safeguard the Client's human and financial resources by doing all that our name implies: Claims Management. Superior Communications Communication is more than data transfer. It is timely, complete, accurate information, delivered professionally and in the appropriate context. CMI's staff is trained to show an honest, professional concern for the injured worker. As a partner with the Client, CMl will maintain constant communication with the Client's contact person according to these standards: · Three-Point Contact (claimant, doctor, suPervisor) within twenty-four hours of notice · Claimant Contact again within three (3) days of notice · Update the Client of every Claimant status change within two (2) days · Obtain Client approval for every Plan of Action & inform Client of each change in Plan · Return Telephone Calls within twenty-four hours · Respond to Mail within five (5) working days of receipt · Record notes in the System of every conversation, notice, bill, and telephone call in the file within one (1) day of occurrence CMl also makes it easy to send information to our staff with: · On-line, remote access to our computer system · Toll-free 800 incoming lines · Internet Data Access · Fax, E-Mail, and Voice-Mail · A Toll-free Fraud Hotline · Quarterly File Reviews PACE 2 CLAIMS MANAGEMENT~ INC.