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<br />Exhibit A <br /> <br />Page A - 3 <br /> <br />PROGRAM DESCRIPI'ION <br /> <br />Contract Services Provided in Quarterly/Annual Report) will be recontacted within 10 <br />days to determine if client had contacted referral and if refeITal satisfied needs. <br /> <br />C. Homelessness Prevention <br /> <br />All Rental Assistance (Item 14 b of Direct Contract Services Provided in Quarterly/ <br />Annual Report) and move-in costs paid will be tracked. Follow-up six months after <br />assistance ended will be made to determine housing status. Client should be infonned of <br />follow-up at time of assistance and three stable contact phone numbers ofthose likely to <br />know client's whereabouts will be collected. <br /> <br />D. Advocacy <br /> <br />F or all Advocacy direct contract service provided (Item 4 on report) record the outcome <br />of the advocacy (e.g. success, lack of success, etc.) <br /> <br />E. Customer Satisfaction <br /> <br />One percent (1 %) of all clients to core agency will fill out a customer satisfaction survey. <br />Results of survey will be reported. <br /> <br />F. Other <br /> <br />Other outcome measures as Contractor and other Core Service Providers shall agree on <br />in the course of the contract year. <br /> <br />m. <br /> <br />SUPPORTING ACTMTIES: <br /> <br />Community Needs Assessments: Program activity statistics are reviewed on a monthly <br />basis to identify trends and compare levels of demand for service. <br /> <br />Education and Training: Staff and volunteers are encouraged and provided with release <br />time to attend any and all Core Service Center Sponsored training. Monthly staff meetings <br />include speakers of interest to staff and volunteers. <br /> <br />Planning: The effectiveness of the program will be reviewed by the Department and City <br />Council as part of its regular strategic planlbudget study at six (6) month intervals. <br /> <br />Resource Development: The program will establish contracts with The Salvation Anny, St. <br />Vincent de Paul, local churches for food, clothing, furniture, and shelter assistance for clients. <br /> <br />Community Coordination: Program staff will continue to be involved with the Network <br />of Core Service Centers, Inter-Agency Services Forum, and Redwood City Human Services <br />Providers. <br /> <br />F:\CONTRACT\1fyO1 con\1OfoccO1.wpd <br /> <br />. ...-.-..... ... -..........-..-------.----.----.------.-.- - ----- <br />