AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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City of Redwood City Page 54 Sewer System Management Plan, March 2018 Element XI COMMUNICATION PROGRAM Element XI: (XI) SSMP Program Audits - As part of the SSMP, the Enrollee shall conduct periodic internal audits, appropriate to the size of the system and the number of SSOs. At a minimum, these audits must occur every two years and a report must be prepared and kept on file. This audit shall focus on evaluating the effectiveness of the SSMP and the Enrollee’s compliance with the SSMP requirements identified in this subsection (D.13), including identification of any deficiencies in the SSMP and steps to correct them XI-1 Communication with the Public The City communicates with the public annually on the development, implementation, and performance of the SSMP through public meetings with the Utilities Subcommittee and the City Council. Any significant changes to specific aspects of the SSMP must be brought before the City’s Utilities Subcommittee for review and approval before being presented to the City Council. At a minimum, this process occurs annually to implement new or revised budgets and/or sewer rates. Both Utilities Subcommittee and City Council meetings are open to the public and announced on the City’s website. In addition to public meetings with the Utilities Subcommittee and City Council, the City’s website provides the public with information regarding the sewer services provided by the City and how customers can reduce sewer overflows and backups. This information can be found on-line at http://www.redwoodcity.org/departments/public-works/sewer. The City’s website also provides two direct means for the public to interact with the City. One is through the use of the “myRWC” desktop and mobile application, which enables the public to report issues to City staff or request a service online. The second is through the use of the “Contact Us” list that provides contact information for the Public Works Services Department. The City also maintains a “Redwood City Community GIS”. This publicly-accessible database provides information about City projects (including relevant contact information), and can be found on-line at http://webgis.redwoodcity.org/community/. XI-2 Communication with Tributary Systems Wastewater from five unincorporated County of San Mateo areas and the Town of Woodside flow through the City’s collection system for treatment at SVCW. The County areas include: • Fair Oaks Sewer Maintenance District • Emerald Lake Heights Sewer Maintenance District • Oak Knoll Sewer Maintenance District • Kensington Square Sewer Maintenance District • Edgewood Sewer Maintenance District A map showing the County administered sewer maintenance districts is included in Appendix III-1. 6.2.A. - Page 62