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© 2004-2016 DKF Solutions Group, LLC. All rights reserved. City of Redwood City: Overflow Emergency Response Plan CS-1 ENGLISH Sanitary Sewer Overflow/Backup Response Packet Customer Information Regarding Sewer Backup Claims Dear Resident: We recognize that sewer back flow incidents can be stressful and require immediate response when all facts concerning how an incident occurred are unknown. Rest assured that we do all we can to prevent this type of event from occurring. Nevertheless, occasionally tree roots or other debris in the sewer lines cause a backup into homes immediately upstream of the blockage. At this time the City is investigating the cause of this incident. If the City is found to be responsible for the incident, we are committed to cleaning and restoring your property, and to protecting the health of those affected during the remediation process. The cleaning contractor provided by the City has been selected because of their adherence to established protocols that are designed to assure all parties thorough, cost-effective and expeditious cleaning services. You also have the right to select your own cleaning contractor, but the City does not guarantee payment of fees/expenses incurred and reserves the right to dispute fees/expenses deemed not usual and customary. If you wish to discuss this matter, please contact the City Public Works Supervisor for Sewer Maintenance at 650.780.7477. If you wish to submit a claim for damages, please contact the City Clerk’s Office at 650.780.7220 for instructions on how to obtain a City Claim Form and to receive instructions on claims filing procedures. Completed Claims Forms are to be submitted to the City Clerk at 1017 Middlefield Road, Redwood City CA 94063. Claims against the City must comply with the California Government Code Sec. 910-913.2. The City Risk Manager has the responsibility for processing any claims for damages that are submitted and can be reached at 650.780.7072. What you need to do now: The City has prepared this brief set of instructions to help you minimize the impact of the loss by responding promptly to the situation. • Do not attempt to clean the area yourself, let the cleaning and restoration company handle this. • Keep people and pets away from the affected area(s). • Turn off all appliances that use water. • Turn off heating/air conditioning systems. • Do not remove items from the area – the cleaning and restoration company will handle this. • If you had recent plumbing work, contact your plumber or contractor and inform them of this incident. • If you intend to file a claim, do so as soon as practical in order to have your claim considered. To obtain a claim form contact City Clerk’s Office at 650.780.7220. o Please Note: The general provisions for the filing of claims against public entities are contained in Part 3 (commencing at Section 900) of Division 3.6 of the Government code. Certain claims are not governed by these provisions, including tax and assessment matters, liens, employee compensations, workers’ compensation, unemployment compensation, welfare, securities, and others. o The form and contents of a claim are specified by Section 910, et seq. A claim relating to a cause of action for death or for injury to person or to personal property or growing crops shall be presented not later than six months after accrual of the cause of action; other claims shall be presented within one year (Section 911.2). o Claims are to be presented by delivery or mailing to the City Clerk, City Hall, Redwood City (Section 915). o It is suggested that the claimant refer to claims law and be fully advised with respect to the exceptions and further provisions contained therein. Important Legal Notice: For your protection, read carefully, obtain a reliable translation, and/or consult your attorney. Noticia Legal Importante: Para su proteccion lea usted con cuidado debe de obtener una translacion que sea punctual y de confianza o consulte con su abogado. 6.2.A. - Page 154