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REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO Page 50 of 119 diversion regulations, policies, or requirements of, based on the observations of 1992 Contractor’s employees and/or subscription data. 1993 7.05 MULTI-FAMILY RECYCLING PROMOTION PROGRAM 1994 A. Multi-Family Dwelling Promotion. Contractor shall provide Waste Zero Specialists 1995 to work directly with Owners or property managers of Multi-Family Residential 1996 Complexes to implement the Single-Stream Targeted Recyclable Materials and 1997 Organic Materials Collection services, and to assess Customer service for all Multi-1998 Family Residential Complexes. The Multi-Family complexes that Contractor shall 1999 visit each year and the outreach activities that shall be performed shall be outlined in 2000 the Three-Year Recycling Technical Assistance Plan described in Section 7.03.B and 2001 approved by the Agency and SBWMA. The Contractor’s implementation activities 2002 may include, but shall not be limited to, the following types of tasks for Multi-Family 2003 Residential Complexes that subscribe to Single-Stream Targeted Recyclable 2004 Materials and/or Organics Materials Collection services: 2005 1. Site Assessments. Contractor shall contact or meet in person with Owner or 2006 property manager to explain the Single-Stream Targeted Recyclable Materials 2007 and/or Organics Materials Collection program of Multi-Family Residential 2008 Complexes containing five (5) or more Residential units to determine the 2009 appropriate number and type of Solid Waste and Recyclable Materials 2010 Containers and the frequency of Collection. As part of its standard Collection 2011 Services, Contractor shall provide Containers for Organics Material such as 2012 Food Scraps, compostable paper, and Plant Materials, and Single-Stream 2013 Targeted Recyclable Materials or Source Separated Targeted Recyclable 2014 Materials such as newspaper, cardboard, mixed paper, glass, aluminum, etc. 2015 depending on the needs of the Multi-Family Residential Complex. If practical, 2016 Contractor shall locate the Solid Waste, Recyclable Materials, and Organic 2017 Materials Containers in the same area so tenants carry materials to one location. 2018 Contractor shall also offer Recyclable Materials Carts for use in the mail area of 2019 the Premises. A site assessment shall be conducted by Contractor when 2020 Targeted Organics Materials or Recyclable Materials Collection services are 2021 initially provided at a Multi-Family Residential Complex, and as requested by 2022 Customer or deemed necessary by Contractor throughout the Term of this 2023 Agreement. 2024 2. Service Level Adjustments. Within five (5) Business Days of completing the site 2025 assessment or receiving a request from a Customer, Contractor shall adjust the 2026 Customer’s service level by providing any Solid Waste, Recyclable Materials, 2027 and/or Organic Materials Containers needed for change in service, removing 2028 unneeded Containers, and informing Agency to revise the Customer’s service 2029 level in the Billing system to reflect the monthly Rate for the new service level. 2030 At the time new Containers are delivered or existing Containers are removed, 2031 the Contractor shall confirm that all Containers are properly labeled and shall 2032 provide public education signage for the Container areas and extra signs for 2033 public and common areas such as mail and laundry rooms, etc. 2034 3. Distribution of Public Education Materials. Contractor shall provide Owner or 2035 property manager with education materials developed by Agency, SBWMA or 2036 Contractor, which describe the requirements of the Recyclable Materials and/or 2037 Organic Materials Collection program (as applicable), including flyers, door 2038 6.2.B. - Page 63