AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO Page 67 of 119 manner and shall provide, at a minimum, the number and type of personnel listed in 2745 Attachment O in total for the SBWMA Service Area. All personnel furnished by 2746 Contractor shall be subject to the “relationship of parties” provisions of Section 15.01. 2747 B. Reserved. 2748 C. Collective Bargaining Agreements. If Contractor negotiates a new collective 2749 bargaining agreement with a union representing its employees, or an amendment to 2750 a collective bargaining agreement currently in force, either of which increases wages 2751 or benefits greater than wage and benefit costs included in Contractor’s 2752 Compensation (through adjustments described in Article 11 and Attachment K), the 2753 Agency is not required to include costs attributable to the increased wages or benefits 2754 in Contractor’s Compensation during the Term of the Agreement. 2755 D. Approval of Management. Contractor recognizes the importance of establishing a 2756 successful relationship between its management and Agency and SBWMA staff. 2757 Before extending an offer of employment for the position of general manager, both 2758 initially and throughout the Term, Contractor shall provide the SBWMA with the 2759 description of the proposed position; an opportunity to review and comment upon the 2760 position description, the background, experience, and qualifications of each 2761 candidate being considered for the position, and an opportunity to meet with each 2762 candidate. Contractor shall give thoughtful consideration to the SBWMA ’s comments 2763 on the descriptions of the proposed position and each candidate, but shall have the 2764 ultimate right to make employment decisions in its best business judgment. 2765 If the Agency is dissatisfied with the performance of the management personnel, the 2766 Agency shall contact the general manager to discuss the employee’s performance. 2767 If the Agency is dissatisfied with the general manager, the Agency shall contact the 2768 group manager to discuss the general manager’s performance. 2769 Contractor shall advise the affected management employee of any complaints made 2770 by the Agency regarding the employee’s performance. The Parties shall meet and 2771 confer in good faith to address the Agency’s concerns, and shall agree on a corrective 2772 course of action to be implemented immediately. Contractor agrees to consider in 2773 good faith, but shall not be bound by, any requests by the Agency to transfer or re-2774 assign a management employee should the Agency maintain in good faith that it can 2775 no longer work constructively with said employee. 2776 E. Provision of Field Supervision. Contractor shall designate qualified employees as 2777 supervisors of field operations. The field supervisor shall devote their time in the field 2778 supervising, managing, and monitoring Collection operations for reliability, quality, 2779 efficiency, safety, and for responding to Complaints. The number of field supervisors 2780 is specified in Attachment O in total for the SBWMA Service Area. 2781 F. Driver Qualifications. All drivers shall be trained and qualified in the operation of 2782 Collection vehicles, and must have in effect a valid license, of the appropriate class, 2783 issued by the California Department of Motor Vehicles. Contractor shall use the Class 2784 II California Department of Motor Vehicles employer “Pull Notice Program” to monitor 2785 its drivers for safety. 2786 G. Customer Service Representative Training. Customer service representatives 2787 shall be trained on specific Agency service requirements, a minimum of once per 2788 quarter. An Agency information sheet shall be provided to each Customer service 2789 representative for easy reference of Agency requirements and general Customer 2790 6.2.B. - Page 80