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346 3. Informina Customer of Collection Location Options. Contractor will notify all 347 Residential Customers annually of the Special Handling Service and Backyard 348 Collection Service options and submit, for approval, a draft notification to 349 Agency thirty (30) Days prior to the anticipated date of distribution to 350 Customers. New service recipients shall be notified upon signing up for 351 Collection service of the Special Handling Service and Backyard Collection 352 Service options. 353 4. Special Handlina Service Elioibility. Customers desiring Special Handling 354 Service will be required to submit an application, in a form approved by 355 Agency. Contractor shall review applications to determine whether the 356 Customer meets Agency's eligibility criteria and shall provide a written 357 response within five (5) Business Days after receipt of the application. Unless 358 otherwise directed by Agency, Customers are eligible if they provide (i) 359 evidence of their "handicap status" by the California Department of Motor 360 Vehicles, or (ii) evidence that no Occupant of the Residential Premises is 361 physically able to place Carts Curbside for Collection. On an annual basis, 362 Contractor may request reverification of Special Handling Service eligibility 363 from Customer. 364 B. Multi -Family Dwellings 365 1. General. Contractor shall Collect Solid Waste from Multi -Family Dwellings as 366 frequently as scheduled by Customer, but not less than once per week, and 367 Agency shall bill Customers at Agency -approved Rates. Contractor shall 368 provide extra Collection pick-ups of Containers within one (1) Business Day of 369 Customer's request and Contractor shall bill Customers at Agency -approved 370 Charges specified in Attachment Q. Customers must subscribe to a minimum 371 service level of three (3) times per week Collection in order to be eligible for 372 Collection on Saturday and/or Sunday. 373 2. Containers. Contractor shall allow Multi -Family Dwelling Customers to use 374 Carts or Bins for Solid Waste Collection that are shared by the Occupants of 375 the Premises. Contractor shall provide one (1) or more Cart(s) or Bin(s) to 376 such Customers as requested by Customer, provided that no less than ninety - 377 six (96) gallons per week of Container capacity are provided for every five (5) 378 dwelling units in the Multi -Family Residential Complex. 379 3. General Service Conditions. The standard Rates for Collection services 380 assume that Containers are accessible by Contractor's vehicles and personnel. 381 If the Container is wheeled and is three (3) cubic yards or less in capacity and 382 is not a Compactor, the standard Rate includes Collection from the Container 383 located Curbside or in enclosures or on private or public property at a distance 384 less than or equal to fifty (50) feet of access by Contractors vehicle, provided 385 that access to the Container is paved and the slope is less than seven percent 386 (7%). The distance to the Container shall be measured in one of the following 387 ways depending on the conditions of the Premises: (i) from the face of the curb 388 to the nearest edge of the Container, (ii) if there is no curb, from the edge of the 389 roadway nearest the nearest edge of the Container, or (iii) from the lifting 390 mechanism on the Collection vehicle if the vehicle can be driven on the 391 Premises. REV: 03-16-18 MI Page 12 of 126 ATTY/AGR.2018.054/Recology of San Mateo